This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
I have to send a big THANK YOU to the entire Focus on Force staff for the Study Guide and Practice Exams. I passed my Admin exam with ease just because of FoF. I’ll be spreading the word about what a good job you guys have done. Keep up the good work!!
Awesome news, Ryan! Congratulations on clearing the admin certification exam, and thank you for sharing your experience! The whole FOF team is happy to know that we are able to help, cheers!
Thank you so much. <3
Today i Finally Passed My Admin Cert Exam on the Second Try.
Thank you, Thank you, Thank you <3
Amazing news, Luis! Congratulations!
Big, huge, massive (picture Pretty Woman in the expensive clothing store meme but without the “mistake” part), thank you to FoF: For the amazing (and entertaining) educational and fun study groups with Charly, for the awesome videos and slides and for the very helpful practice exams. I am not from the SaaS industry. I’d not heard of Salesforce prior to a few months ago. I’ve never, ever administered a CRM. I climbed ladders, wore a hard hat and installed wires and fibre optic cables for two decades.
I was hired on Sept 10th to do a job I knew nothing about. Because of you, your team and the support of my incredible new employer, I’ve passed the admin cert and have entered a new and exciting world at the tender age of 55. Your pricing is affordable, living up to Salesforce’s inclusive values, your content is unmatched and I am so grateful.
Wishing you many years of success. I will be referring everyone I know to you.
Amazing news, Jodi!!! Congratulations on clearing the certification exam! We are all extremely proud and happy to see you thriving with your certification goals! Cheers!!
Congrats!!!! I want to pass in the first attempt too 🙂
You can do it, Blixa. Take advantage of everything FoF offers – do all the exercises, attend all the classes/study groups or watch the videos of previous sessions if there isn’t a class currently going on, do the practice exams over and over and over and finally, make sure you are doing all the extras they suggest too – when there’s a Trailhead link or any link, on the study guide, click it and do the work. I took a ton of notes – yes, old-fashioned, hand-written notes and filled 250 pages. I found reading them weekly made sure I didn’t forget anything that I’d learned earlier. You got this. Wishing you the best of luck on your exam day.
Harshu V,
Thank you for share your accomplishment. It makes me believe that I can do the same. Good luck to land at your dream job.
Thank you for all the content on this site. I usually don’t exam well even though I know my way around Salesforce. Doing the past papers built my confidence and I passed my Admin exam first time yesterday.
Amazing news, Safwan! Congratulations on clearing the Admin certification exam! The whole community is happy to know that we are able to help! Cheers!
Hi Guys, just enrolled on the Salesforce Administrator Study Guide and Exam all the way in South Africa…any advice or information would be appreciated. Still going through the layout as well….super excited but nervous as well…
Congrats, great holiday gift!
Congrats @Harshu and good luck us who will be taking it soon!!
Hi, Just wanted to thank all the staff at FOF for your excellent training materials. Just passed my Admin cert and will be starting work on Platform App builder next i think. Any thoughts on whether it is sensible/feasible to study both for App Builder and Advanced admin at the same time or is it more sensible to do these one at a time? thanks Hoony
Hi Hoon! Thanks for taking the time to share the great news! We are happy that we were able to help in your first certification achievement. It is recommended to study for one certification at a time. However, topics on Platform App Builder and Advanced Administrator are pretty related. In this case, you could spend 3 to 6 weeks studying for the Platform App Builder and have a 1-week interval to allot studying the Advanced Administrator exam before scheduling and taking it.
Hi Rielle, thanks for the advice cheers Hoon, happy new year!
Thank you focusonforce for the study guides and admin group study videos. I passed my exam yesterday on first attempt. The practice exams and detailed solutions helped a lot. Thank you !!
Hi Harshu! We are glad to know that you have passed the Admin Certification. Congratulations on this milestone. It is our honor to be able to prepare you well for the exam you had. Great job! On to the next goals that you have set! We wish you all the best on your next certifications. Job well done!
Great job! Congratulations!
Congrats! See you on the other side soon!
Congrats from Norway. Looking forward to be on the same side of the exam.