Study Guide
Course

Salesforce Service Cloud Consultant Study Guide

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9 Lessons

Note

Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.

As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.

For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.

Service Cloud Consultant - Certification Goal

Resources

Take this Course

Industry Knowledge

Implementation Strategies

Service Cloud Solution Design

Knowledge Management

Intake and Interaction Channels

Case Management I

Case Management II

Contact Center Analytics

Integrations

Comments

  1. Keith Rebelo

    Hi Team FoF, the course material and the practice tests helped me to clear this cert on the first attempt. Even though the course was recently updated by SF, the FoF material along with Trailhead was good enough to understand the core concepts and help prepare for this one. All the best to others attempting certs in the near future.

    1. Sandeep Focus Team

      Hello Keith, Congratulations on passing the certification exam on your first attempt! 🎉 We’re thrilled to hear that our Study guides and practice exams, along with Trailhead, were instrumental in your success. Wishing you continued success in your future certification endeavors, and good luck to others preparing for exams!

  2. Kaushik Mukhopadhyay

    Hi FOF Team,

    When are you going to update Salesforce Service Cloud Consultant Study Guide and Exam with updated outline published by Salesforce effective from 25-Jan-2024?

    I am still seeing the content aligned as per old outline.

    1. Zrna Anicic Focus Team

      Hi Kaushik, thank you for reaching out to us. We appreciate your patience and want to assure you that our team is actively working on the recent Service Cloud update. We are currently in the process of a thorough analysis, considering the complexity of this update. Implementation may take some time, and we kindly request your continued patience during this period.

  3. jonathan Peters

    Service Cloud Consultant Exam passed! Thanks FoF for all the great content and practice exam questions. I particularly liked the screenshots and reference links included with every answer, they were the guiding light for study for me. Definitely will be looking to kick off the next certification training round in the near future!

    1. Sandeep Focus Team

      Dear Jonathan,

      On behalf of the entire FoF Team, we extend our warmest congratulations on your outstanding achievement in passing the Service Cloud Consultant Exam! We’re thrilled to hear that our content and practice exam questions played a pivotal role in your success, and we appreciate your kind words about the screenshots and reference links that accompanied each answer. Your dedication is truly commendable, and we look forward to supporting you on your next certification journey. Best of luck, and here’s to your continued success!

      Warm regards,
      FoF Team

    1. Sandeep Focus Team

      Hi Kadir, Congratulations on passing your 7th SFDC certification! We are so proud of your accomplishments. You are an inspiration to us all. Keep up the great work!

  4. Elias Sanchez

    So, so grateful for this course and the practice exams! I passed my certification today! Course material snd practice exams were instrumental. So thankful for all the work you all do for us Salesforce Trailblazers and professionals!!

    1. Sandeep Focus Team

      Hi Elias, congratulations on passing your Service Cloud certification! The whole FoF Team is thrilled to hear that the course and practice exams were instrumental in your success. We are so grateful for the opportunity to support Salesforce Trailblazers and professionals like you. Thank you for trusting us with your preparation, and we wish you continued success in your career.