Study Guide

Salesforce Service Cloud Consultant Study Guide

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10 Lessons

Service Cloud Consultant - Certification Goal


Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.

As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.

For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.


Take this Course

Industry Knowledge

Implementation Strategies

Service Cloud Solution Design

Service Console

Knowledge Management

Interaction Channels

Case Management I

Case Management II

Contact Center Analytics

Integration and Data Management


  1. Lucas Hussaini

    Hi, I just passed the Salesforce Service Cloud Consultant certification and I would like to thank the Focus on Force Teams for the great content (Study Guide as well as Practice Exams), they were a big help !

    1. Sandeep Focus Team

      Hi Lucas, Congratulations on passing the Salesforce Service Cloud Consultant certification! We’re thrilled to hear that our study guide and practice exams were a big help in your success. Well done, and keep up the great work!

  2. Suresh Tummalapalli

    Apex managed sharing is maintained across record owner changes.
    But in below link, It is mentioned that Apex managed sharing will alos be removed. Is that correct?
    Integration and Data Management -> Explain the considerations for data migration and data quality -> Page 25 of 56

  3. Hind Alaasemi

    I Just Passed the exam and I want to thank you for the best study material without it I don’t think I’d passed it. I’ll definitely use it for future certification. and I hope you will have a marketing cloud material as well

    1. Sandeep Focus Team

      Hi Hind, Congratulations on passing the Service Cloud exam! we are glad to hear that our study material was helpful to you. I’m happy to inform you that we will be launching the “Marketing Cloud Email Specialist” course soon. Keep an eye out for updates and feel free to let us know if you have any specific requests or areas of focus that you would like us to cover in the course.
      Good luck in your future endeavors!

    1. Sandeep Focus Team

      Congratulations!! and thank you so much for the kind words. The whole FoF team is happy that you passed the Service Cloud exam. We would also like to thank you for being with us on this journey.

      Merry Christmas, and congratulations again!

    1. Sandeep Focus Team

      Congratulations Heriberito!! on passing Salesforce Service Cloud Certifications, the whole FoF team is happy for you. Thank you for the compliment and kind words, comments like yours make our day and encourage us to keep producing the best-in-class Salesforce study material and Practice Exams.

      Again congratulations. More success, and power to you!

  4. Dharmesh Rana

    Thank you FoF for this course bundle, I passed my Service Cloud exam 2 days back. The practice exam not only helps for exam prep but the explanation given to answers also helps to recollect the core concepts. Please accept my sincere gratitude.

    1. Sandeep Focus Team

      Hi Dharmesh, hope you are doing well, thank you for sharing the news with us. We are equally delighted and excited for you. More success to you, All the best!

  5. Anand Gupta

    Thank you this course. Have passed my certification exam today. Course material was very helpful in the preparation. Looking forward for other course material.

    1. Sandeep Focus Team

      Hi Anand, hope you are doing well, thank you for sharing the news with us. We are equally delighted and excited for you. More success to you, All the best!