Study Guide

Service Cloud Study Guide

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10 Lessons

Service Cloud Consultant - Certification Goal


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  1. Trevor Lobel

    Many thanks for the excellent materials – I passed Service Cloud Consultant today on 2nd attempt. Questions have very short scenario descriptions and need to be read very carefully. Good luck to everyone attempting !

    1. Starkey

      We are happy for you, Trevor. Congratulations! Good thing that you didn’t let the first failure hinder you on reaching your goal. Your diligence and hardwork surely paid-off this time around. Cheers to your achievement!

    1. Starkey

      Christopher, hello! We are very pleased to know that FOF has been a part of your Salesforce journey. Three of four certifications in the first try, that’s an amazing feat! I’m sure you’re a huge inspiration to others. Congratulations on your many achievements! Cheers!

    1. Starkey

      Hello Ghislain! Thanks for reaching out. The Team checked on both Case Management I and Case Management II and they are both published, accessible and visible. We also tried using different browsers and they seem to work fine on both desktop and mobile devices.

      May we suggest that you clear your cache, logout and re-try? Thank you and let us know if the issue persists afterwards.

  2. Timoti

    I just passed my Service Cloud exam on Jun 27, 2021 on my first attempt! The FocusOnForce study guide was my main prep for the exam and it really helped me ALOT. The questions I got in the exam were quite similar to the practice exams so I had much more confidence going through all the questions. Thanks again team!

  3. Benjamin Wehling

    Just passed Service Cloud (June 6, 2021). Third attempt but really utilized all of the Lesson/Section test questions this time—very helpful in rounding out an understanding of formerly weak areas on previous attempts. Thanks so much FoF!

  4. Jeff Sterner

    Passed my Service Cloud exam on April 30, 2021, on the first attempt. Thanks for the helpful study guide and practice exams. Salesforce always gives you nuanced questions in their certification exams so make sure you know all the details. On the exams themselves, you will often get questions that look very much like the practice exam questions, but have a caveat in the question description that requires a different answer. Read the exam questions in detail (2-3 times), particularly when the question requires more than 1 correct answer.

    1. Rielle G.

      Congratulations, Jeff! Thank you for sharing your experience with our Community! We are glad that our materials including the practice exams helped you! You are right, our questions were carefully curated by our team to help the users with the core concepts and have practice in taking the real certification exam! Again, Congratulations!