Study Guide

Salesforce Service Cloud Consultant Study Guide

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10 Lessons

Service Cloud Consultant - Certification Goal


Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.

As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.

For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.


Take this Course

Industry Knowledge

Implementation Strategies

Service Cloud Solution Design

Service Console

Knowledge Management

Interaction Channels

Case Management I

Case Management II

Contact Center Analytics

Integration and Data Management


    1. Sandeep Focus Team

      Hi Kadir, Congratulations on passing your 7th SFDC certification! We are so proud of your accomplishments. You are an inspiration to us all. Keep up the great work!

  1. Elias Sanchez

    So, so grateful for this course and the practice exams! I passed my certification today! Course material snd practice exams were instrumental. So thankful for all the work you all do for us Salesforce Trailblazers and professionals!!

    1. Sandeep Focus Team

      Hi Elias, congratulations on passing your Service Cloud certification! The whole FoF Team is thrilled to hear that the course and practice exams were instrumental in your success. We are so grateful for the opportunity to support Salesforce Trailblazers and professionals like you. Thank you for trusting us with your preparation, and we wish you continued success in your career.