This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Platform Administrator - Certification Goal
Resources
Lessons
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users (user name is unique, locales, working hours, how to distribute licenses, types of licenses, not deleting a user, implications of making inactive, override, assigning feature licenses, management of users with various login methods).
- Explain the various organization Security Controls (for example: Identity verification, Setup Audit Trail, Login Hours, Session Settings, agent access).
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example: Teams, Sharing hierarchy, public groups, org-wide defaults, sharing: roles, subordinates, role hierarchy, report and dashboard folders).
- Given a scenario, determine the appropriate use of a custom profile or permission set (using the various profile settings, permission set group, and muting).
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model (for example: standard object, parent/child, master detail/lookup/junction relationships, record types, Schema Builder).
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields (roll-up summaries, cross object formulas, picklist dependencies, relationship fields).
- Given a scenario, determine how to create and assign page layouts, visibility on Lightning page layouts, record types, and business processes for custom and standard objects (quick actions and global actions).
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process (for example: leads, opportunities, path).
- Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example: dashboards, lead scoring, Einstein for Sales, opportunity scoring, grading, and home page assistant, forecasting, territory management).
- Describe the capabilities of lead automation tools and campaign management (for example: leads, lead convert, lead assignment rules, campaign, and campaign members).
- Describe the capabilities of campaign management
Productivity and Collaboration
- Describe the capabilities of activity management (tasks, events).
- Describe the features of Chatter (groups, accessibility to groups, internal/external users).
- Describe the capabilities of the Salesforce mobile app (Lightning page, modifying the app, browser, app menu, visibility, branding mobile app, build launchpad).
- Identify use cases for AppExchange applications (awareness of managed or unmanaged packages, who is allowed to publish, prompts on AgentExchange, flows).
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data (Archival, Apex data loader, Import Wizard).
- Describe the capabilities and implications of data validation tools (duplicate and matching rules, validation rules).
- Describe the options available when creating or customizing a report or report type (join objects together, with or without records, renaming the fields, formulas, bucket, join reports, chart settings, hide details, grouping totals, troubleshooting fields at a high level).
- Describe the impact of the sharing model on reports (visibility, understand folder structure, sharing fields).
- Describe the options available when creating and modifying dashboards (for example: dashboard widgets, data sources, chart types/settings, subscribing, dynamic dashboard, org licensing limits, view dashboard as, schedule refresh, filters).
- Knowledge Check
Automation
- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
- Describe capabilities, use cases, and configuration for Flow (screen flows, record-triggered flows, autolaunched flows, order of execution).
- Describe capabilities, use cases, and configuration for the approval process (criteria for approvers, rejections, approvals).
- Test Your Skills!
- Knowledge Check
Agentforce AI
- Describe the capabilities and use cases of Agentforce (scenarios about use cases, when it’s appropriate to use AI, security, troubleshooting agent permissions).
- Explain how to maintain, update, or install prompts and instructions in Agent Builder (light testing, conversation preview).
- Knowledge Check
After we mark a lesson complete, can we ever go back again to review it?
Hi Karen, yes! You can go back to the lessons marked as completed.
Hello Focus on Force Team! I have passed my Admin exam today. Thanks for the great study materials and practice exams!
Best,
Thomas
Awesome news, Thomas! Congratulations on clearing the exam, we are glad to know that our materials helped, cheers!
Congratulations, Thomas.
Hi! Wanted to share that I passed on my first try!!!! I am officially a Salesforce Certified Administrator!! I completed a Salesforce bootcamp a month prior, fortunately got hired as a Salesforce Admin a few weeks ago (which helped me apply context to what I’ve been learning), and purchased the FoF resources – guide and practice tests – about 4 days before my exam, seeking a way to do a more focused study (rather than jumping around a million trailheads), while reviewing my bootcamp notes. Getting FoF was the BEST decision I ever made! As I reviewed the FoF info – especially the practice tests – I continued to really learn more and more. I really love the way you provide a review for each question with photos. Being able to visualize was immensely helpful as well as becoming more and more familiar with the structure of the questions. While I wasn’t sure I was fully ready that night, I knew I was giving it my best shot and that I would definitely be ready if I had to retake the exam as long as I continued to use these resource. However, no need! Thanks for the amazing, affordable materials!
Amazing news, Melissa! Congratulations on clearing the exam! Thank you for sharing your experience with the community! The whole team is happy to know that we are able to help, cheers!
I am very happy to share that I have passed my Salesforce Administrator exam on the first attempt today. Thank you to FoF for their study guides and practice tests. Without FoF materials I couldn’t have passed my admin and developer certifications.
Way to go, Anupama! We are glad to hear that our materials were integral in your preparation for the cert exams.
Congratulations!!! How long did it take you to obtain your cert?
Congratulations, Anupama! How long did you prep for?
thank you so much FOF for the excellent study guide. I bought both the practice exams and study guide, did the practice exams more than once, ignored the study guide and then did the exam, failed, then actually read all the study guides, and re-did the exam 3 weeks later and passed. This is on top of the Salesforce 54 hour trail for ADM 201.
Hello, I am underway studying materials and topics under “Salesforce Certified Administrator Study Guide” course. I would like to practice some mock tests before taking up SCA exam. Can someone point me to links for mock tests
Hi Gouriprasad, the study guide and mock tests are separate items, you can find the mock tests here:
https://focusonforce.com/admin-study-guide/
Thanks for the pointer
Can you share your process on how you used the material to pass. I used the study guide and practice tests and failed the 1st attempt. Looking for guidance to pass the 2nd time. Thanks
Hello Focusonforce,
I passed my exam last week. Your study guide and practice exams helped me tremendously to pass the exam. Thanks a bunch!
Hi Honey, congratulations thanks for letting us know, glad we could help!
Hi Honey, what else helped you pass the exam? Also, CONGRATS!!!!
Hi Team Focusonforce, it is glad to tell you that today I cleared my Salesforce Admin exam(SP21) at the very first attempt and this entire coursework made my work easy for preparation. Thanks for such a lovely material!!
Hi Partha, thanks so much for your positive feedback. We are happy that you found the materials useful and were able to pass on your first attempt!
Can you share your process on how you used the material to pass. I used the study guide and practice tests and failed the 1st attempt. Looking for guidance to pass the 2nd time. Thanks
I’d like to share my experience when I was preparing for my certification. During my preparation, along with the Focus on Force study guide topic, I also did the same topic in the Salesforce Trailhead Admin Trailmix. After completing those, then I’d do the FoF topic exam. After I had completed all the topics, I did the FoF practice exams. I would also mimic some of the scenarios in the exam questions in my Salesforce dev org especially if the topic wasn’t clear to me. Before I took the official exam, I had completed several Super Badge projects in Trailhead as well. Doing hands-on scenarios in my dev org definitely helped.
Hello FOF,
I took a course on Udemy and finished most of the trailhead topics; however, I scored just around 60% in the mock tests. Finally, I postponed the exam by a week and subscribed to FOF. Thanks to the amazing guide and practice material, I got an average of 75% in mock tests in less than a week. Finally, I gave my exam, and I am a certified Salesforce Admin Now.
Awesome news, Chethan! Congratulations on clearing the exam! Thanks for sharing your experience with the community. We are happy to know that our materials helped, cheers!