This study guide covers all of the topics in the Sales Cloud exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Sales Cloud Consultant - Certification Goal
Sales Practices
- Given a scenario, assess the factors that influence sales metrics, Key Performance Indicators (KPIs), and business challenges.
- Describe common sales and marketing processes and key implementation considerations.
- Understand when to use Sales Cloud features and related products such as Sales Engagement, Salesforce Inbox, Salesforce Maps, and Sales Cloud Einstein.
- Knowledge Check
Implementation Strategies
- Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, deploy and document).
- Given a scenario, determine appropriate sales deployment considerations
- Given a scenario, analyze the success of an implementation project.
- Knowledge Check
Application of Product Knowledge I
- Given a set of requirements, design an end-to-end sales process from Lead to Opportunity to Quote to Close to Order.
- Given a scenario, differentiate when it is appropriate to include custom application development vs. third-party applications.
- Describe the appropriate use cases for Account and Opportunity Teams and the effect on sales roles, visibility, access, and reporting.
- Knowledge Check
Application of Product Knowledge II
- Discuss the capabilities, use cases, and design considerations for additional features such as territory management and forecasting.
- Articulate the capabilities, use cases, and design considerations when implementing Opportunity Products, Products, Price Books, and Orders.
- Describe the implementation considerations of multi-currency and advanced currency management.
- Knowledge Check
Account and Contact Management
- Review how the ownership of Account and Contact records drives access to related records.
- Explain the various methods for establishing access to Accounts, Person Accounts, Contacts, and Opportunities.
- Describe the impact of account hierarchy on visibility, maintainability, and reporting.
- Knowledge Check
Hey all,
I have passed the exam last week and I wanted to thank FoF for the comprehensive study guide and practice exams. This is the third certification that I have cleared through you guys, and now, Service might be the 4th!
Hi Dori! This is a very nice message to start a brand new week. Congratulations on passing your third Certification. We’re glad that we were able to help you in your Salesforce journey. Best of luck on the next certifications that you would be preparing for. Sending you cheers as you prepare for Service Cloud!
Hi All,
I cleared the Sales cloud certification today. I want to thank Focus on force for the study guides. I took this exam 10 days after clearing the Admin exam as I wished to retain that preparation .
Regards,
Natarajan
First the Admin Cert and now Sales Cloud, wow! You’re on a good roll Natarajan! Congratulations! The whole FOF Team cheers for you! Way to go!
Passed my 3rd certification, once again by using your study material. Thanks FoF 🙂
Awesome news, Emilia! Congratulations on clearing the exam, the whole FOF team is happy to know that we are able to help. Cheers!
So, I could swear there are no study material on Social Account, Lead and Contact but there are several questions on the study exam…
Or maybe I missed it?
Hi Mario,
Thank you for bringing this to our attention. We will add information about it in the Sales Productivity and Solution Design pages.
Hi Sara,
Your answer here confuses me a little as I recently asked a question about this same ‘issue’ to which you replied that ‘This detailed objective has been retired’. You indicated that the questions would be moved/removed. Seeing your answer here makes me think that perhaps I do need to study Social Account, Lead and Contact as part of my prep for the exam.
Would you be able to clarify which one is correct?
Here’s the link to the topic I raised a while back:
Please login to view this protected content
Thank you in advance for clarifying, Just trying to make sure I can go into the exam as well-prepared as possible.
Hi Ronny,
We decided to add information about ‘Social Accounts, Leads, and Contacts’ to other sections to make sure that we have this feature covered in case it comes up in the exam.
Apologies for the confusion caused.
Passed my exam, this is my 3rd certification. Thanks FoF.
Congratulations, Santhi! We are glad to know that our materials helped! Cheers!
I passed my certification on the first attempt. This is the third certification i passed with the FOF support Thanks for all.
Let’s go to the service certification now !
Congratulations, Brahim! The whole team is happy to know that we are able to help, cheers!
Hi guys, Thanks to your accurate, valuable materials I got my Sales Cloud Consultant last night. Not sure how else I would have made it! Some of the exam questions were similar if not identical. The exam was tough, and the preparation long, But it would have been impossible without you. I tried alone last October and failed. Now, not only did I learn but I enjoyed it 😉
Cheers from Switzerland, & C u soon after celebrating this achievement to prepare the next challenge!
Albert
Awesome news, Albert! Congratulations on clearing the exam, and thank you for sharing your experience! The whole FOF team is happy to know that we are able to help, cheers!
Yes pls add CPQ!! how else can I prep for my Cert exam
Hello Kalyani, thanks for your interest in the CPQ course, this is really a popular request from the community so this is something that we will consider in our plan to add new courses this year.
Hi, I would like CPQ materials as well
hi Michael, we are planning on adding new courses this year and CPQ is a popular request from the community so we will definitely consider it.
Passed my exam , thanks focus force for awesome material. please come up with CPQ material as well !
Totals agree! I know do my advanced admin and hoping for CPQ soon.