This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
Hi Starkey I am currently working through the Build Your Admin Career on Salesforce trailmix provided by Salesforce Trailhead. How would this material work through the trailhead modules for instance I am halfway through the Admin Beginner badge. Should I be reviewing this study material before digging into the Trailhead Badges or should I do some work on the trailhead and then some work on the study guide? Thanks in advance great materials so far!
Hi Sean, Trailhead can help you practice and gain hands-on experience, while our materials will give you detailed information on the covered topics. For this reason, we always recommend that you go over the relevant trailhead modules, as they will help in enhancing your knowledge and skills.
Each study guide is divided into sections and objectives and the contents are presented in slides with visual graphics. We also added and still are adding more tutorial videos to each section.
I just passed my Admin exam today. Thanks for the material.
Thad, congratulations on this achievement. We are happy to hear of this milestone. Best wishes on the next certifications that you will be preparing yourself for!
Great news, I am getting ready for mine!
Congratulations!
I passed my Salesforce Certification Exam today, thanks for providing so much resources for my study.
Hello Elizabeth, Your preparation and diligence surely paid off! Congratulations for being a certified Salesforce Administrator. The whole FOF Team is celebrating with you!
I Passed my Exam today thanks to you guys. Truly appreciative and grateful, cause I could not have done it without this platform. When I started two weeks ago I was sure I was gonna retake but I kept at it and when through the tests, quizzes and study guide thoroughly. Thank you thank you thank you!
Chisom, hello! We are very pleased to know that you passed the Salesforce Administrator certification. Thanks for sharing that to everyone. The Team is happy to know that the materials that we are keeping relevant and up-to-date were helpful to you and your preparation. Congratulations on a job well done!
Hi FoF
Can you please advise which is the certificate to start with between admin and data achitecture?
Hi Tuli! The Salesforce Administrator credential is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities. On the other hand, the Salesforce Certified Data Architect credential is intended for the architect who assesses the architecture environment and requirements; and designs sound, scalable, and performant solutions on the Customer 360 platform.
We suggest you watch this video: https://youtu.be/PQfnbARbeHQ. You may also view other relevant and important discussions here: https://focusonforce.com/start-here/
Thank you Starkey
Hi FoF, just passed my Admin exam today! Couldn’t have done it without you guys, thanks for putting together a great product!
Hello Brian! We are glad to hear that you are now a certified Salesforce Administrator. Your preparation and diligence surely paid off. Congratulations and the whole FOF Team is happy for your new milestone!
Hello, I am planning to schedule for the Salesforce Admin exam. I just wanted to clarify is this course/material targeted for Advance Admin certification or Certified Admin?
Hello Bosky! Thanks for reaching out to us. FOF currently offers Study Guides and Practice Exams for both Admin and Advance Admin certifications. We see in your user profile that you are currently subscribed to the Admin materials. We highly encourage you to consider purchasing the Adv Admin as well to guide you through on your preparations. Check these links out: https://focusonforce.com/advanced-administrator-certification-study-guide/ AND https://focusonforce.com/salesforce-advanced-admin-certification-practice-exams/
Hi Starkey,
I would like to get the offer and buy teh 3 pack. Can you tell me which certificate do you suggest next after admin?
I am interested in the consulting route.
Your help is much appreciated.
The Platform App Builder certification is a good one to tackle after Admin. If consultancy interests you more, you can also consider Sales Cloud Consultant and Service Cloud Consultant.
Does anyone have a promo code to use when registering for the exam? Thank you!
To help you achieve your goals, buy 3 bundles and get 50% off, with the promo code GOALS22. Promo valid until January 15.
Also, as a BONUS, share with us your goals for 2022 and mention @FocusonForce with the hashtag #FoFGOALS2022 on LinkedIn or Facebook and get a free copy of The Salesforce Career Playbook book.
Is this still Available?
Mukesh, yes it is and will always be. Cheers!
Hi. Do you get the book for the LinkedIn post with the hashtag or do you have to purchase 3 bundles AND post? Thanks!
Hello Marilyn, promo was valid until January 15 only.
For Feb 4-18, we are running a promo for SVA and DA wherein you can get 50% Off.
Hi FoF, another one passed the Admin exam today! Very grateful here to the whole team and to Charly for the great material, wthout you, impossible to achieve this all alone.
Thank you for the nice words, Eleonora. We’ll make sure that Charly gets to receive your compliments, she would be thrilled. We are glad to know that you have passed the Admin Certification. Congratulations on this milestone. It is our honor to be able to prepare you well for the exam you had. Great job!