Salesforce Administrator 201 Certification

Salesforce is one of the fastest growing and most in-demand skills in IT right now, and to add that knowledge to your resume can have a payoff almost immediately. The Salesforce ecosystem extends far past its original cloud-based CRM platform, so Salesforce technical skills prove extremely useful and necessary in a wide range of areas, from system administrators, to product managers, developers, integration architects and beyond.

Becoming Salesforce Certified is not only a highly effective way to prove your skills are current and at the expected baseline level but more often than not a prerequisite for companies who seek Salesforce experts. Most Salesforce-related jobs will require a minimum of one certification, and the entry-level – but no less challenging – is the Salesforce Certified Administrator certification.

Our Greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.

 -Thomas Edison

One thing I hear a lot from people with multiple Salesforce certifications is that passing the Certified Administrator exam was one of the hardest. Why? Well, because it’s the first one and the material covered is very comprehensive. So although this is a prerequisite exam to several other certification paths, it’s not one you can simply show up and take the test without preparation, even if you’ve worked with Salesforce for years.

Don’t let the difficulty level of the test put you off, though. The good news is that it doesn’t matter whether you’re already an experienced system administrator who wants to take the next step and get certified, or if you come from a completely different background and decided to learn a new set of skills from scratch. Getting that first certification can be achieved in a few months, even if this is the first time you’re reading the word “Salesforce”. You just need to devise a plan, prepare and practice.

I passed the Salesforce Certified Administrator exam exactly 3 months after I started studying for it. Before that, my Salesforce knowledge was very limited, to say the least. But with that goal in mind, I also wanted to pass the first time I took the test. Ambitious? Maybe, but very feasible as I later found out.


There are different ways you can prepare for the exam. 

Salesforce runs courses onsite or online, one of them being the Administration Essentials for New Admins (ADM201), which can run you about $4500 for the 3-day course.

You read that figure correctly. So if you or the company you work for are not willing to make that investment on your certification goals, there are many self-study resources online that can help you prepare for the exam. I took the second option which proved to be highly rewarding and I plan on using those same resources for my future certification exams.

What to expect from the exam?

I found practicing my test-taking technique to be just as important as learning the contents of the exam. Understanding the format of this test will help you structure the way you study for it.

  • There are 60 multiple-choice questions and 105 minutes to complete.
  • 65% is the passing score, which means you need 39 correct answers.
  • You may take the test at a test center, or remotely on your own computer. The second option is monitored through a webcam and you must submit your biometrics and follow strict guidelines beforehand, but may be worth it if you don’t have a test center near you or need more flexibility in terms of scheduling. You can find the information about scheduling your exam and the guidelines here.
  • The fee to take the test is $200 and the retake fee is $100
  • Every question is worth 1 mark on the test. Some questions will ask you to pick more than one correct answer but you either get the whole point or nothing. There’s no partial marks for a multi-select question.
  • The questions on the exam are scenario-based. Some questions are longer than others.
  • You can mark questions for review on your screen during the test, and that’s a tool I highly recommend using so you can maximize your efficiency during the test.
  • When taking the test, if you know the answer to a question right away, don’t dwell on it or second-guess yourself. Pick your answer and move on. Likewise, if you don’t know the answer, mark for review and come back to it later so you have time to answer the ones you know.
  • Use all the allotted time given on the test and read each question carefully, while always being mindful of the clock. I recommend spending 80 minutes on the 60 questions, allowing yourself the remaining 25 minutes for questions marked for review. So if you see yourself spending over 1 minute per question, it may be time to move quicker.
  • Some of the multiple choice options will have made-up names for things such as a “List” Report Format which doesn’t exist or is not one of the report formats in Salesforce. You can eliminate those options easily right off the bat.
  • None of the exams are open book so you may not bring any notes, hard copy material or take notes with you during the exam.

How to prepare the self-study way

1.

Set a goal for yourself

Set a goal for yourself and book the test in advance so you have to meet your deadline.

Any time is the right time, but be realistic and know you will have to dedicate yourself for many hours a day so the content stays fresh in your head. This is particularly important for the Administrator exam because there is SO. MUCH. TO. COVER.

2.

Prepare a schedule

My timeline was 3 months so during the first month I had about 16 hours a week to study. Luckily I was able to do these in large blocks, about 2 days a week. Then by month 2, I increased to 2 full days plus an additional 2 hours a day on the remaining 5 days.
I used the last month for revision. The schedule remained the same but by that point, it was all practice. I studied even a little bit every day, building Salesforce “muscle memory”.

How to Study


1

1

Download the official Exam Guide.

Become very familiar with that exam guide because it outlines the weight distribution for the topics required on the exam. Definitely concentrate on the areas of most weight (i.e. Standard and Custom Objects 14%, Security and Access 13%, Reports and Dashboards 10% etc). Anything over 10% is a high priority.


2

From that exam guide outline, prepare a study schedule.

Make a nice little spreadsheet if you’re into that sort of thing. Divide your schedule into two basic areas: large topics and smaller topics.

If you have a large block of consecutive hours, tackle one of the big topics (over 10%). I spent an entire week on Security & Access, so use as many “large blocks” to study those as you need.

Tackle the 1% and 2% topics (AppExchange, Desktop and Mobile Administration) on days you can’t study for hours consecutively but can still read up on the subject, like on your lunch break.

Overall, I highly recommend starting with Standard and Custom Objects and User and Org Setup because that’s really the beginning of everything.

14%

Standard and Custom Objects

14%

Sales and Marketing Applications

13%

Security and Access

The reason why I put a high priority on these 3 topics is because they cover a large chunk of the exam, they are often interrelated, so if you understand these 3 areas really well, you will be able to answer the most difficult questions in the exam. This doesn’t mean you should skip the other topics. But learn these ones VERY, VERY WELL. 


3

If you’re a Salesforce beginner (like I was!), go to Trailhead first.

Trailhead is the official Salesforce FREE online learning tool. It’s fun and gives you a practical, hands-on approach to learning Salesforce. They divide the subjects into modules and trails that you can take at your own pace and you earn badges after you complete a module.

There’s something there for every level. A lot of the modules will correspond to topics on the exam guide but it’s not comprehensive because that’s not what Trailhead is for. The Admin Beginner and Intermediate Trails cover a lot of ground but it’s not a one-stop shop. It’s a starting point, especially if you’re stuck on a subject you don’t know much about.

Be aware that Trailhead alone will NOT get you that certification.


4

Sign up for a Developer Account.

The Developer Edition Org is a free, Salesforce practice org where you can apply the skills as you’re learning. While you’re at it, download the Salesforce1 and SalesforceA apps as well since they will also be covered in the exam. The questions on the exam are scenario-based, so practice your learning material on your Developer Org constantly but also imagine business scenarios where the tools you learn could be used.


5

Utilize Salesforce Help and Developer Documentation.

They cover everything you need to know. But I wouldn’t tackle those until you’re at least a bit familiar with the topic you’re studying. Then make the Help and Developer documentation your best friend. Every Salesforce expert does.


6

Implement the Developer Documentation “AW Computing Recruiting App”.

I recommend taking the time to fully implement it on your Developer Org. That will cover a lot of scenarios.


7

Watch the “Who Sees What” video series by Salesforce.

When you get to Security and Access, make sure to go to YouTube and watch the video series. You don’t want to skip that.


8

Have a buddy system.

It’s helpful to ask someone with Salesforce experience questions as they come along; no question is silly. If you don’t personally know anyone, the Salesforce Success Community will be more than happy to answer any type of questions you may have.


9

Take notes as you learn and write down key concepts.

I used a combination of a good old-fashioned notebook and making my own flash cards. There are flash card websites that will have tons of ADM201 notes but be mindful they are not necessarily updated with the current release and may not be accurate.


10

Find a good study guide website.

There are a few good study guide websites out there. The good ones are paid but for a tiny fraction of the price of the Salesforce courses. Because you pay for these, you can expect a higher quality and accuracy with the material offered.

Because I had already been preparing my own flashcards on some of the key principles from each topic, I found the card and bullet point format from the Focus on Force study guide very helpful.


11

Find a good mock exam website.

Mock exams can be a hit or miss. Real “question dumps” compromise the integrity of your hard-earned certification. Real questions that get divulged by test takers out there get reported and taken down rather quickly, so don’t waste your time.

I used the Focus on Force Practice Exams, which contain all original questions but follow the same format as the actual exam: 60 questions, 105 minutes to complete. Also try
sample Salesforce ADM201 Exam Questions

That alone helped me practice my test-taking pace but I also found the difficulty level on par with the actual exam. They also give you the
feedback results percentage by topic at the end, as well as details on the correct answers, with screenshots and links for reference.


12

Finally: when you study, don’t try to just memorize names and numbers.

It’s useless to know how many data types of fields there are if you don’t understand how and when to use which type. The best way to practice these skills is real life or the Developer Org.

It’s important to remember which part of the Setup you can find some of the most important configurations, like the Company Settings but the approach is always from a business case. For instance, there may be a question where you have to decide when to apply a workflow rule instead of a validation rule or an approval process. Sometimes there isn’t a completely wrong answer, but one where you have to choose the “best” answer for that scenario.


One of the questions I asked myself a lot while studying was “do I need to learn this in Salesforce Classic or Lightning Experience?. We strongly suggest to focus on Lightning Experience, but do learn the functionalities that are Classic only as well as how to switch and when to switch and some of the limitations.

You’ve studied hard. You passed the test. Congratulations! Now what?

Getting the “Pass” mark and earning your certification is definitely not the end of the road. Salesforce Certified Administrators are required to take 3 maintenance exams per year, in order to keep their certification valid and current. It is an online and open book exam that is 30 minutes long and typically 5-10 questions, related to the current release. You can find more information about the maintenance exams for all certifications here.

The Salesforce Administrator certification is only the first of many available, and once you earn yours you will find it’s very much like a tattoo: you will want many more! So set yourself that goal, go get it and best of luck!


A goal without a plan is just a wish.” – Antoine de Saint Exupéry

Study Guide Topic Weightings

Topic

weighting

WORKFLOW / PROCESS AUTOMATION

8%

USER SETUP

7%

STANDARD AND CUSTOM OBJECTS

14%

SERVICE AND SUPPORT APPLICATIONS

13%

SECURITY AND ACCESS

13%

SALES AND MARKETING APPLICATIONS

14%

ORGANIZATION SETUP (GLOBAL UI)

3%

DESKTOP AND MOBILE ADMINISTRATION

3%

DATA MANAGEMENT

10%

APPEXCHANGE

2%

ANALYTICS - REPORTS AND DASHBOARDS

10%

ACTIVITY MANAGEMENT AND COLLABORATION

3%

To prepare successfully for the Salesforce Admin Certification Exam, we recommend to work through our Admin Certification Study Guide and Practice Exams.

Salesforce Admin Certification Practice Exams

Test yourself with complete practice exams or focus on a particular topic with the topic exams. Find out if you are ready for the exam.


Salesforce Admin Certification Study Guide

Every topic objective explained thoroughly. The most efficient way to study the key concepts in the exam.


Comments

  1. Ankita Sharma

    I passed my Salesforce Admin Certification. Many thanks to “focus on force”. It has been a great help, The practice questions are too good. I failed my exam once and someone suggested focus on force to me. Can anyone suggest to me which certification to take next?

  2. Krishna Nadoor

    Hi! I’m planning on taking the exam soon for the Salesforce Administrator in Lightning Experience (ADX-201)

    In WebAssessor, it mentions the Admin exam as being “Salesforce Certified Administrator (SP20)”. Would this still be the same?? Thanks

    1. Zrna

      Hi Krishna, there’s only one Administrator exam, so it’s the same thing. Most of the questions will be UI independent or Lightning experience based, but it’s still possible for some of the Salesforce Classic only features to be mentioned in the questions.

  3. Avinash Sunder

    Hi
    I passed ADM201 today scoring 100% in 8 modules , all credit to FoF! Honestly, no dumps needed, just get your concepts right and practice as much as you can!
    Regards
    Ani

  4. jeanluchallioua

    Hello
    The questions asked for the SP20 exam on webassor do not correspond to all the questions I learned on Focusonforce ADM 201.
    Could you help me, is the SP20 certification the same ADM 201 certification?
    Thank you for your reply

    1. Sara S.

      Hi Jean,

      The questions we have on the practice exams are all original and will not show up in the actual exams. We try our best to keep the topics and wording similar, but the questions and answers themselves are different.

      SP20 is a term that indicates the release the exam is based on. ADM201 is the name of the class Salesforce is offering (i.e. Administration Essentials for New Admins). “ADM201” is occasionally used as the exam name by some people.

  5. Sara

    Hi Focus Team, I just passed successfully my Salesforce Admin Certification with good result. Thanks for all good content and mock exams – I highly recommend your website to all.
    THANK YOU ALL

    1. Sara S.

      Hi Téva,

      The exams do not state which topic the question is from. That makes the questions more tricky because it can seem like it’s about a certain topic, but then it’s actually about something else.

  6. Jo

    Hi,
    I just passed my exam today and it’s thanks to you and this incredible site !!! Thank you Martin Gessner and your team ! 🙂
    See you soon for the next exams !
    Jo

    1. Sara S.

      Hi Shallet, we do not know which exact questions/topics changed for the Winter ’20 exam. The best thing to do is to familiarize yourself with the big feature changes from the release notes. You could also look into the release readiness videos available online.

  7. Vijayanand Ganesan

    Hi Team,
    Today I have cleared my Salesforce Admin Examination. I would like to offer my sincere gratitude to the entire FocusonForce team. Your content helped me a lot to learn Salesforce key concepts.
    Especially the explanation around answers with screenshots is your key differentiator. Keep it up..
    I will come back to you for purchasing other certification courses as well.

    THANK YOU ALL.

  8. SJ

    Hello, is Salesforce Certified Administrator (ADM-201) is the same as “Sales force certified Admin “SP19” exam? I did take the test about 10 days ago, but failed. No clue on how to calculate or figure it out to see what went wrong. However, only few similar questions from the Question bank. The type of questions were different. I am not sure

    1. Sara S.

      We are sorry to hear that. Salesforce usually sends an email with the results which will help you identify which categories are your weak points.

      Yes, it is the same exam. SP19 stands for Spring ’19 which is the release where the exam was based on.

  9. Lee Butler

    What was the scores of most test takers on the practice exams? and how did you fair on the real exam? I have been scoring around 58% on all the practice exams, and I’m wondering should I be ok on the real one.

    1. Charles DeVries

      I was able to get my test scores on here to 80-95 percent, but I still failed the proctored exam. I’m going to start over fresh because I obviously missed something.

    2. Stephen Reitz

      80-85% by the end. The key was to going and doing the subject practice exams and clicking through the links. Making sure I understood why the answer was right, but also why the other answers were wrong.

  10. rladimir

    Hello,

    I just recently purchased the Certified Administrator 201 course. I am a relative newcomer to Salesforce and am looking to get certified for the first time. Is there a suggested order in which I should tackle the topics on the course outline? Or am I supposed to just go through the topics from top to bottom? Appreciate your help!

    – Robert

    1. Sara S.

      Hi Robert,

      If you have admin experience, we suggest it would be better if you tackle the categories with the highest percentages first as you would get a lot of questions on them. Otherwise, the exam outline’s order is logical for people new to Salesforce.

  11. Chandni Gupta

    I built my foundation for SF admin exam using trailhead. But the actual exam prep was a totally different ball game. FoF was a huge help. I passed in my first attempt. I liked the fact that the test pattern and the standard of questions (language and difficulty level) was a very close match to that in the actual exam. I also liked the explanations and references provided. For me, FoF beat all other resources that I referred to. Thank you!
    I am interested in taking the email specialist exam. I wish FoF offered something on that as well 🙁