Salesforce is one of the fastest growing and most in-demand skills in IT right now, and to add that knowledge to your resume can have a payoff almost immediately. The Salesforce ecosystem extends far past its original cloud-based CRM platform, so Salesforce technical skills prove extremely useful and necessary in a wide range of areas, from system administrators, to product managers, developers, integration architects and beyond.
Becoming Salesforce Certified is not only a highly effective way to prove your skills are current and at the expected baseline level but more often than not a prerequisite for companies who seek Salesforce experts. Most Salesforce-related jobs will require a minimum of one certification, and the entry-level – but no less challenging – is the Salesforce Certified Administrator certification.
Our Greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
-Thomas Edison
One thing I hear a lot from people with multiple Salesforce certifications is that passing the Certified Administrator exam was one of the hardest. Why? Well, because it’s the first one and the material covered is very comprehensive. So although this is a prerequisite exam to several other certification paths, it’s not one you can simply show up and take the test without preparation, even if you’ve worked with Salesforce for years.
Don’t let the difficulty level of the test put you off, though. The good news is that it doesn’t matter whether you’re already an experienced system administrator who wants to take the next step and get certified, or if you come from a completely different background and decided to learn a new set of skills from scratch. Getting that first certification can be achieved in a few months, even if this is the first time you’re reading the word “Salesforce”. You just need to devise a plan, prepare and practice.
I passed the Salesforce Certified Administrator exam exactly 3 months after I started studying for it. Before that, my Salesforce knowledge was very limited, to say the least. But with that goal in mind, I also wanted to pass the first time I took the test. Ambitious? Maybe, but very feasible as I later found out.
There are different ways you can prepare for the exam.
Salesforce runs courses onsite or online, one of them being the Administration Essentials for New Admins (ADM201), which can run you about $4500 for the 3-day course. An alternative to the Salesforce Class is a Live Instructor-Led class offered by K2 University.
You read that figure correctly. So if you or the company you work for are not willing to make that investment on your certification goals, there are many self-study resources online that can help you prepare for the exam such as the Focus on Force Admin Practice Exam and Study Guide. I took the second option which proved to be highly rewarding and I plan on using those same resources for my future certification exams.
What to expect from the exam?
I found practicing my test-taking technique to be just as important as learning the contents of the exam. Understanding the format of this test will help you structure the way you study for it.
How to prepare the self-study way
1.
Set a goal for yourself
Set a goal for yourself and book the test in advance so you have to meet your deadline.
Any time is the right time, but be realistic and know you will have to dedicate yourself for many hours a day so the content stays fresh in your head. This is particularly important for the Administrator exam because there is SO. MUCH. TO. COVER.
2.
Prepare a schedule
My timeline was 3 months so during the first month I had about 16 hours a week to study. Luckily I was able to do these in large blocks, about 2 days a week. Then by month 2, I increased to 2 full days plus an additional 2 hours a day on the remaining 5 days.
I used the last month for revision. The schedule remained the same but by that point, it was all practice. I studied even a little bit every day, building Salesforce “muscle memory”.
How to Study
1
1
Download the official Exam Guide.
Become very familiar with that exam guide because it outlines the weight distribution for the topics required on the exam. Definitely concentrate on the areas of most weight (i.e. Configuration & Setup 20%, Object Manager & Lightning App Builder 20%, Workflow/Process Information 16%, etc.). Anything over 10% is a high priority.
2
From that exam guide outline, prepare a study schedule.
Make a nice little spreadsheet if you’re into that sort of thing. Divide your schedule into two basic areas: large topics and smaller topics.
If you have a large block of consecutive hours, tackle one of the big topics (over 10%). I spent an entire week on Security & Access, so use as many “large blocks” to study those as you need.
Tackle the smaller topic (Productivity and Collaboration) on days you can’t study for hours consecutively but can still read up on the subject, like on your lunch break.
Overall, I highly recommend starting with Configuration & Setup because that’s really the beginning of everything.
20%
Configuration & Setup
20%
Object Manager & Lightning App Builder
16%
Workflow/Process Information
The reason why I put a high priority on these 3 topics is because they cover a large chunk of the exam, they are often interrelated, so if you understand these 3 areas really well, you will be able to answer the most difficult questions in the exam. This doesn’t mean you should skip the other topics. But learn these ones VERY, VERY WELL.
3
If you’re a Salesforce beginner (like I was!), go to Trailhead first.
Trailhead is the official Salesforce FREE online learning tool. It’s fun and gives you a practical, hands-on approach to learning Salesforce. They divide the subjects into modules and trails that you can take at your own pace and you earn badges after you complete a module.
There’s something there for every level. A lot of the modules will correspond to topics on the exam guide but it’s not comprehensive because that’s not what Trailhead is for. The Admin Beginner and Intermediate Trails cover a lot of ground but it’s not a one-stop shop. It’s a starting point, especially if you’re stuck on a subject you don’t know much about.
Be aware that Trailhead alone will NOT get you that certification.
4
Sign up for a Developer Account.
The Developer Edition Org is a free, Salesforce practice org where you can apply the skills as you’re learning. While you’re at it, download the Salesforce1 and SalesforceA apps as well since they will also be covered in the exam. The questions on the exam are scenario-based, so practice your learning material on your Developer Org constantly but also imagine business scenarios where the tools you learn could be used.
5
Utilize Salesforce Help and Developer Documentation.
They cover everything you need to know. But I wouldn’t tackle those until you’re at least a bit familiar with the topic you’re studying. Then make the Help and Developer documentation your best friend. Every Salesforce expert does.
6
Implement the projects found in these Trailhead Trails.
Build Platform Apps in Lightning Experience
Build Apps Fast with Salesforce Platform Services
I recommend taking the time to fully implement them in your Developer Org. They will cover a lot of scenarios.
7
Watch the “Who Sees What” video series by Salesforce.
When you get to Security and Access, make sure to go to YouTube and watch the video series. You don’t want to skip that.
8
Have a buddy system.
It’s helpful to ask someone with Salesforce experience questions as they come along; no question is silly. If you don’t personally know anyone, the Salesforce Success Community will be more than happy to answer any type of questions you may have.
9
Take notes as you learn and write down key concepts.
I used a combination of a good old-fashioned notebook and making my own flash cards. There are flash card websites that will have tons of ADM201 notes but be mindful they are not necessarily updated with the current release and may not be accurate.
10
Find a good study guide website.
There are a few good study guide websites out there. The good ones are paid but for a tiny fraction of the price of the Salesforce courses. Because you pay for these, you can expect a higher quality and accuracy with the material offered.
Because I had already been preparing my own flashcards on some of the key principles from each topic, I found the card and bullet point format from the Focus on Force study guide very helpful.
11
Find a good mock exam website.
Mock exams can be a hit or miss. Real “question dumps” compromise the integrity of your hard-earned certification. Real questions that get divulged by test takers out there get reported and taken down rather quickly, so don’t waste your time.
I used the Focus on Force Practice Exams, which contain all original questions but follow the same format as the actual exam: 60 questions, 105 minutes to complete. Also try sample Salesforce ADM201 Exam Questions
That alone helped me practice my test-taking pace but I also found the difficulty level on par with the actual exam. They also give you the feedback results percentage by topic at the end, as well as details on the correct answers, with screenshots and links for reference.
12
Finally: when you study, don’t try to just memorize names and numbers.
It’s useless to know how many data types of fields there are if you don’t understand how and when to use which type. The best way to practice these skills is real life or the Developer Org.
It’s important to remember which part of the Setup you can find some of the most important configurations, like the Company Settings but the approach is always from a business case. For instance, there may be a question where you have to decide when to apply a workflow rule instead of a validation rule or an approval process. Sometimes there isn’t a completely wrong answer, but one where you have to choose the “best” answer for that scenario.
One of the questions I asked myself a lot while studying was “do I need to learn this in Salesforce Classic or Lightning Experience?”. We strongly suggest to focus on Lightning Experience, but do learn the functionalities that are Classic only as well as how to switch and when to switch and some of the limitations.
You’ve studied hard. You passed the test. Congratulations! Now what?
Getting the “Pass” mark and earning your certification is definitely not the end of the road. Salesforce Certified Administrators are required to take 3 maintenance exams per year, in order to keep their certification valid and current. It is an online and open book exam that is 30 minutes long and typically 5-10 questions, related to the current release. You can find more information about the maintenance exams for all certifications here.
The Salesforce Administrator certification is only the first of many available, and once you earn yours you will find it’s very much like a tattoo: you will want many more! So set yourself that goal, go get it and best of luck!
“A goal without a plan is just a wish.” – Antoine de Saint Exupéry
Case Study
Here's what Focus on Force user Tom Apicella had to say:
"I would not have been able to pass without the Study Guide and Practice Exams, so a big thank you to Focus On Force! In the same token, the trail-blazer Admin trail was very beneficial on the problem solving questions, and terminology.
To prepare for Admin Exam, here are the steps I took.
1. Completed the Admin Trail On TrailBlazer Prepare for Your Salesforce Administrator Credential
2. Bought the Focus on Force study guide and practice exams — I studied each section of the study guide and then took the corresponding section exams. The first time through the practice exams I used the option to see my answers after each question. Whether I was right or wrong on a question I read the commentary they have for each answer and some of the reference links as needed. After taking the test I highly recommend reading those reference links!
After I took the sectional exams, I then took the practice exams, study on the weak parts and then took the sectional exams again and then the practice exams one more time.
On the 2nd time on the full practice exams I took them with the option to have the answers at the end like the actual exam. I was scoring in the 90’s on these this time so I felt I was ready to take the exam.
3. Took Test and Passed First Time!!! Although overall I felt I was well prepared for this test, there seemed to about a half of dozen or so questions that were a bit foreign to me. Maybe those were the extra 5 questions they throw in there?
I have a new game plan for the next cert I am going to obtain based on this experience.
Going forward here are the steps I plan on taking for preparing for the exam.
1. Buy the Focus on Force study guide and go through all the material.
2. Complete the Advanced Admin Trail On TrailBlazer
3. Buy the Focus on Force Advanced Admin Exams and use the study guide and practice exams and go section by section like I did previously.
I wish you all Good Luck on your Journey!" — Tom Apicella
Study Guide Topic Weightings
Topic | weighting |
|---|---|
WORKFLOW/PROCESS AUTOMATION | 16% |
SERVICE AND SUPPORT APPLICATIONS | 11% |
SALES AND MARKETING APPLICATIONS | 12% |
DATA AND ANALYTICS MANAGEMENT | 14% |
OBJECT MANAGER AND LIGHTNING APP BUILDER | 20% |
PRODUCTIVITY AND COLLABORATION | 7% |
CONFIGURATION AND SET UP | 20% |
To prepare successfully for the Salesforce Admin Certification Exam, we recommend to work through our Admin Certification Study Guide and Practice Exams.
Salesforce Admin Certification Practice Exams
Test yourself with complete practice exams or focus on a particular topic with the topic exams. Find out if you are ready for the exam.
Salesforce Admin Certification Study Guide
Every topic objective explained thoroughly. The most efficient way to study the key concepts in the exam.
Hey friends, for the Salesforce administrator 201 certification, at the exam would it be written for each question from which topic it’s from or not ?
Hi Téva,
The exams do not state which topic the question is from. That makes the questions more tricky because it can seem like it’s about a certain topic, but then it’s actually about something else.
Clear Admin 201 today. my sincere gratitude to you all at FOCUSONFORCE.
Hi Jean Claude, that is great news, congrats on passing the exam. We’re happy that our materials helped!
Hi,
I just passed my exam today and it’s thanks to you and this incredible site !!! Thank you Martin Gessner and your team ! :)
See you soon for the next exams !
Jo
Hi Jo, congrats on passing the exam, we’re glad to hear that our course helped.
Hi All does any one know the what are updates on Admin Exam 201 with next Saleforce release ?
Hi Shallet, we do not know which exact questions/topics changed for the Winter ’20 exam. The best thing to do is to familiarize yourself with the big feature changes from the release notes. You could also look into the release readiness videos available online.
Hi Team,
Today I have cleared my Salesforce Admin Examination. I would like to offer my sincere gratitude to the entire FocusonForce team. Your content helped me a lot to learn Salesforce key concepts.
Especially the explanation around answers with screenshots is your key differentiator. Keep it up..
I will come back to you for purchasing other certification courses as well.
THANK YOU ALL.
Hi Vijayanand, thanks for such nice words about us, it’s great to hear that we helped with passing the exam.
Hello, is Salesforce Certified Administrator (ADM-201) is the same as “Sales force certified Admin “SP19” exam? I did take the test about 10 days ago, but failed. No clue on how to calculate or figure it out to see what went wrong. However, only few similar questions from the Question bank. The type of questions were different. I am not sure
We are sorry to hear that. Salesforce usually sends an email with the results which will help you identify which categories are your weak points.
Yes, it is the same exam. SP19 stands for Spring ’19 which is the release where the exam was based on.
What was the scores of most test takers on the practice exams? and how did you fair on the real exam? I have been scoring around 58% on all the practice exams, and I’m wondering should I be ok on the real one.
I was able to get my test scores on here to 80-95 percent, but I still failed the proctored exam. I’m going to start over fresh because I obviously missed something.
80-85% by the end. The key was to going and doing the subject practice exams and clicking through the links. Making sure I understood why the answer was right, but also why the other answers were wrong.
Did anyone write the Admin test in May?
Hello,
I just recently purchased the Certified Administrator 201 course. I am a relative newcomer to Salesforce and am looking to get certified for the first time. Is there a suggested order in which I should tackle the topics on the course outline? Or am I supposed to just go through the topics from top to bottom? Appreciate your help!
– Robert
Hi Robert,
If you have admin experience, we suggest it would be better if you tackle the categories with the highest percentages first as you would get a lot of questions on them. Otherwise, the exam outline’s order is logical for people new to Salesforce.
I built my foundation for SF admin exam using trailhead. But the actual exam prep was a totally different ball game. FoF was a huge help. I passed in my first attempt. I liked the fact that the test pattern and the standard of questions (language and difficulty level) was a very close match to that in the actual exam. I also liked the explanations and references provided. For me, FoF beat all other resources that I referred to. Thank you!
I am interested in taking the email specialist exam. I wish FoF offered something on that as well :(
What were your test scores on the practice exams? Do you feel like the real exam was easier?