What’s new on the site?

We are constantly updating the content and adding new features. This is where we will be keeping everyone in the loop with our most recent updates. We have separated them into sitewide updates and content updates for each certification.

Sitewide Updates

07/15/2020

  • The 'Latest' and 'Average' score percentages for ALL Full Practice Exams and Question Banks have been added. This can be found on each of the Practice Exam course overview page.

06/07/2020

05/15/2020

  • DATA ARCHITECTURE - All updates related to the exam outline changes are now completed!

What are the most recent Certification updates?

Here is a list of updates in the study guides and questions for each certification. 

Administrator 

10/16/2020

09/18/2020

  • Questions - SALES AND SUPPORT APPLICATIONS - 1 existing question updated
  • Questions - SALES AND MARKETING APPLICATIONS - 1 existing question updated

09/11/2020

  • Questions - DESKTOP AND MOBILE ADMINISTRATION - 1 new question added
  • Questions - SALES AND MARKETING APPLICATIONS - 1 existing question updated
  • Questions - SECURITY AND ACCESS - 1 existing question updated
  • Questions - WORKFLOW/PROCESS AUTOMATION - 1 existing question updated

09/04/2020

08/28/2020

  • Questions - ORGANIZATION SETUP (GLOBAL UI) - 2 existing questions updated
  • Questions - SALES AND MARKETING APPLICATIONS - 1 existing question updated
  • Questions - SECURITY AND ACCESS - 6 existing questions updated
  • Questions - SECURITY AND ACCESS - 1 new question added
  • Questions - SERVICE AND SUPPORT APPLICATIONS - 1 existing question updated
  • Questions - STANDARD AND CUSTOM OBJECTS - 1 existing question updated

08/21/2020

  • Questions - ORGANIZATION SETUP (GLOBAL UI) - 2 existing questions updated
  • Questions - SALES AND MARKETING APPLICATIONS - 2 existing questions updated
  • Questions - SECURITY AND ACCESS - 4 existing questions updated
  • Questions - WORKFLOW/PROCESS AUTOMATION - 1 existing question updated

08/14/2020

  • Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 3 existing questions updated
  • Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 1 new question added
  • Questions - ANALYTICS REPORTS AND DASHBOARDS - 2 existing questions updated
  • Questions - DATA MANAGEMENT - 1 existing question updated
  • Questions - DESKTOP AND MOBILE ADMINISTRATION - 1 existing question updated
  • Questions - SALES AND MARKETING APPLICATIONS - 2 existing questions updated
  • Questions - SECURITY AND ACCESS - 4 existing questions updated
  • Questions - STANDARD AND CUSTOM OBJECTS - 3 existing questions updated
  • Questions - USER SETUP - 1 existing question updated

08/07/2020

  • Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 7 existing questions updated
  • Questions - ANALYTICS REPORTS AND DASHBOARDS - 11 existing questions updated
  • Questions - DATA MANAGEMENT - 6 existing questions updated
  • Questions - ORGANIZATIONAL SETUP (GLOBAL UI) - 4 existing questions updated
  • Questions - SALES AND MARKETING APPLICATIONS - 7 existing questions updated
  • Questions - SECURITY AND ACCESS - 3 existing questions updated

07/31/2020

  • Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 8 existing questions updated
  • Questions - DATA MANAGEMENT - 1 existing question updated
  • Questions - SALES AND MARKETING APPLICATIONS - 1 existing question updated
  • Questions - SERVICE AND SUPPORT APPLICATIONS - 1 existing question updated
  • Questions - STANDARD AND CUSTOM OBJECTS - 1 existing question updated

07/24/2020

  • Questions - APPEXCHANGE - 1 existing question updated
  • Questions - ORGANIZATION SETUP - 2 existing questions updated
  • Questions - SALES AND MARKETING APPLICATIONS - 3 existing questions updated
  • Questions - SECURITY AND ACCESS - 1 existing question updated
  • Questions - SERVICE AND SUPPORT APPLICATIONS - 1 existing question updated
  • Questions - STANDARD AND CUSTOM OBJECTS - 2 existing questions updated
  • Questions - USER SETUP - 1 existing question updated
  • Questions - WORKFLOW AND PROCESS AUTOMATION - 1 existing question updated

07/17/2020

  • Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 1 existing questions updated
  • Questions - DATA MANAGEMENT - 2 existing questions updated
  • Questions - SALES AND MARKETING APPLICATIONS - 1 existing question updated
  • Questions - SECURITY AND ACCESS - 2 existing questions updated
  • Questions - STANDARD AND CUSTOM OBJECTS - 3 existing question updated
  • Questions - USER SETUP - 1 existing question updated
  • Questions - WORKFLOW / PROCESS AUTOMATION - 4 existing questions updated
  • Questions - CONTENT MANAGEMENT - 1 existing question updated
  • Questions - DATA MANAGEMENT - 2 existing questions updated
  • Questions - EXTENDING CUSTOM OBJECTS - 3 existing questions updated
  • Questions - PROCESS AUTOMATION - 5 existing questions updated
  • Questions - SALES CLOUD APPLICATIONS - 10 existing questions updated
  • Questions - SECURITY AND ACCESS - 5 existing questions updated

06/19/2020

06/12/2020

  • Study GuideDATA MANAGEMENT - Mass Deleting Data - Updated content and format
  • Study GuideDATA MANAGEMENT - Managing Data - Updated content and format
  • Study GuideDATA MANAGEMENT - Data Validation Tools - Updated content and format
  • Study GuideDATA MANAGEMENT - Backup Data - Updated content and format

06/05/2020

05/29/2020

05/22/2020

  • Study Guide- ANALYTICS, REPORTS, AND DASHBOARDS - Modifying Dashboards - Updated content and format
  • Study GuideANALYTICS, REPORTS, AND DASHBOARDS - Report Types - Updated content and format
  • Questions - SALES AND MARKETING APPLICATIONS - 2 existing questions updated
  • Questions - WORKFLOW / PROCESS AUTOMATION - 2 existing questions updated
  • Questions - SERVICE AND SUPPORT APPLICATIONS - 1 existing question updated
  • Questions - ORGANIZATION SETUP - 1 existing question updated

05/15/2020

  • Study Guide- WORKFLOW / PROCESS AUTOMATION - Capabilities of Workflow/Process - Updated content and format
  • Study GuideORGANIZATION SETUP II - UI Settings - Updated content and format
  • Study GuideORGANIZATION SETUP II - Search Settings - Updated content and format
  • Questions - SERVICE AND SUPPORT APPLICATIONS - 1 existing question updated
  • Questions - SECURITY AND ACCESS - 1 existing question updated
  • Questions - WORKFLOW / PROCESS AUTOMATION - 1 existing question updated

05/08/2020

05/01/2020

4/24/2020

  • Study Guide- ANALYTICS, REPORTS AND DASHBOARDS - Customizing a Report - Updated content and format
  • Study Guide- STANDARD AND CUSTOM OBJECTS - Implications of Deleting Fields - Updated format
  • Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 1 new question added
  • Questions - SECURITY AND ACCESS - 2 existing questions updated
  • Questions - ORGANIZATION SETUP (GLOBAL UI) - 2 existing questions updated
  • Questions - USER SETUP - 2 existing questions updated
  • Questions - DATA MANAGEMENT - 1 existing question updated

4/17/2020

4/10/2020

  • Questions - ANALYTICS, REPORTS AND DASHBOARDS - 2 existing questions updated
  • Questions - STANDARD AND CUSTOM OBJECTS - 1 existing question updated
  • Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 1 existing question updated

4/03/2020

  • Study Guide - STANDARD AND CUSTOM OBJECTS - Standard Object Architecture - Updated content and format
  • Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 2 existing questions updated
  • Questions - ANALYTICS, REPORTS AND DASHBOARDS - 1 existing question updated
  • Questions - SALES AND MARKETING APPLICATIONS - 1 existing question updated

3/27/2020

  • Study Guide - SECURITY AND ACCESS - Toggle 1 - Updated content and format
  • Study Guide - SECURITY AND ACCESS - Toggle 3 - Updated content and format
  • Study Guide - SECURITY AND ACCESS - Toggle 4 - Updated content and format
  • Study Guide - Organization Setup I Page - Updated content and format
  • Questions - SERVICE AND SUPPORT APPLICATIONS - 2 existing questions updated
  • Questions - USER SETUP - 1 existing question updated
  • Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 1 existing question updated

3/20/2020

  • Study Guide - SECURITY AND ACCESS - Toggle 2 - Updated content and format
  • Study Guide - USER SETUP - Toggle 1 - Updated content and format
  • Study Guide - USER SETUP - Toggle 2 - Updated content and format



Advanced Administrator

09/18/2020

  • Questions - PROCESS AUTOMATION - 2 existing questions updated
  • Questions - PROCESS AUTOMATION - 2 new questions added
  • Questions - SECURITY AND ACCESS - 1 existing question updated
  • Questions - SERVICE CLOUD APPLICATIONS - 1 existing question updated
  • Questions - SALES CLOUD APPLICATIONS - 1 existing question updated

09/11/2020

  • Study Guide  - SALES CLOUD APPLICATIONS - Products, Price Books, Schedules, and Quotes - Updated content and format
  • Questions - CHANGE MANAGEMENT - 1 existing question updated
  • Questions - PROCESS AUTOMATION - 7 existing questions updated
  • Questions - SECURITY AND ACCESS - 2 existing questions updated
  • Questions - SERVICE CLOUD APPLICATIONS - 1 existing question updated

09/04/2020

  • Questions - ANALYTICS REPORTS AND DASHBOARD - 1 existing question updated
  • Questions - PROCESS AUTOMATION - 5 existing questions updated
  • Questions - SECURITY AND ACCESS - 1 new question added
  • Questions - SERVICE CLOUD APPLICATIONS - 2 new questions added

08/28/2020

  • Questions - AUDITING AND MONITORING - 1 existing question updated
  • Questions - CONTENT MANAGEMENT - 1 existing question updated
  • Questions - CONTENT MANAGEMENT - 1 existing question updated
  • Questions - DATA MANAGEMENT - 1 existing question updated
  • Questions - PROCESS AUTOMATION - 2 existing questions updated
  • Questions - PROCESS AUTOMATION - 1 existing question updated
  • Questions - SALES CLOUD APPLICATION - 1 existing question updated
  • Questions - SERVICE CLOUD APPLICATION - 1 existing question updated
  • Questions - SECURITY AND ACCESS - 2 existing questions updated
  • Questions - SECURITY AND ACCESS - 1 new question added

08/21/2020

  • Questions - ANALYTICS REPORTS AND DASHBOARDS - 1 existing question updated
  • Questions - CONTENT MANAGEMENT - 1 existing question updated
  • Questions - PROCESS AUTOMATION - 3 existing questions updated
  • Questions - SECURITY AND ACCESS - 2 existing questions updated

08/14/2020

  • Questions - ANALYTICS REPORTS AND DASHBOARDS - 1 existing question updated
  • Questions - CHANGE MANAGEMENT - 2 existing questions updated
  • Questions - DATA MANAGEMENT - 3 existing questions updated
  • Questions - SALES CLOUD APPLICATIONS - 1 existing question updated
  • Questions - SERVICE CLOUD APPLICATIONS - 1 existing question updated
  • Questions - SECURITY AND ACCESS - 4 existing questions updated

08/07/2020

  • Questions - ANALYTICS REPORTS AND DASHBOARDS - 2 existing questions updated
  • Questions - DATA MANAGEMENT - 1 existing question updated
  • Questions - EXTENDING CUSTOM OBJECTS - 1 existing question updated
  • Questions - PROCESS AUTOMATION - 1 existing question updated
  • Questions - SECURITY AND ACCESS - 2 existing questions updated
  • Questions - SERVICE CLOUD APPLICATIONS - 1 existing question updated

07/31/2020

  • Questions - ANALYTICS REPORTS AND DASHBOARDS - 1 existing question updated
  • Questions - DATA MANAGEMENT - 1 existing question updated
  • Questions - EXTENDING CUSTOM OBJECTS - 1 existing question updated
  • Questions - SECURITY AND ACCESS - 1 existing question updated
  • Questions - SALES CLOUD APPLICATIONS - 2 existing questions updated

07/24/2020

  • Questions - AUDITING AND MONITORING - 1 existing question updated
  • Questions - CHANGE MANAGEMENT - 1 existing question updated
  • Questions - SECURITY AND ACCESS - 1 existing question updated

07/24/2020

05/29/2020

05/29/2020

  • Questions - AUDITING AND MONITORING - 1 existing question updated

05/22/2020

  • Questions - CONTENT MANAGEMENT - 1 existing question updated
  • Questions - EXTENDING CUSTOM OBJECTS - 1 existing question updated

05/15/2020

  • Questions - PROCESS AUTOMATION - 1 existing question updated
  • Questions - SECURITY AND ACCESS - 1 existing question updated
  • Questions - SALES CLOUD APPLICATIONS - 1 existing question updated
  • Questions - ANALYTICS, REPORTS, AND DASHBOARDS - 1 existing question updated

05/08/2020

  • Questions - PROCESS AUTOMATION - 1 existing question updated
  • Questions - SECURITY AND ACCESS - 1 existing question updated

05/01/2020

  • Questions - SECURITY AND ACCESS - 11 existing questions updated
  • Questions - CONTENT MANAGEMENT - 1 existing question updated

4/24/2020

  • Questions - PROCESS AUTOMATION - 1 new question added
  • Questions - PROCESS AUTOMATION - 3 existing questions updated
  • Questions - CHANGE MANAGEMENT - 1 existing question updated
  • Questions - AUDITING AND MONITORING - 1 existing question updated

4/10/2020

  • Questions - SALES CLOUD APPLICATIONS - 1 existing question updated
  • Questions - SECURITY AND ACCESS - 1 existing question updated

4/03/2020

  • Questions - AUDITING AND MONITORING - 1 existing question updated

3/27/2020

  • Questions - AUDITING AND MONITORING - 1 existing question updated

Community Cloud Consultant

09/18/2020

  • Questions - IMPLEMENTATION - 1 existing question updated

09/11/2020

  • Questions - CONTENT - 1 existing question updated
  • Questions - CONTENT - 1 new question added
  • Questions - EXPERIENCE BUILDER - 1 existing question updated
  • Questions - IMPLEMENTATION - 1 existing question updated
  • Questions - IMPLEMENTATION - 1 new question added

08/28/2020

  • Questions - COMMUNITY MANAGEMENT - 1 existing question updated
  • Questions - COMMUNITY SETUP - 1 existing question updated
  • Questions - SHARING AND SECURITY - 1 existing question updated

08/21/2020

  • Questions - COMMUNITY MANAGEMENT - 1 existing question updated
  • Questions - EXPERIENCE BUILDER - 1 existing question updated
  • Questions - SHARING AND SECURITY - 1 existing question updated

08/14/2020

  • Questions - COMMUNITY MANAGEMENT - 1 existing question updated
  • Questions - COMMUNITY SETUP - 1 existing question updated
  • Questions - IMPLEMENTATION - 1 existing question updated
  • Questions - SHARING AND SECURITY - 2 existing questions updated

07/31/2020

  • Questions - IMPLEMENTATION - 1 existing question updated

07/17/2020

  • Questions - IMPLEMENTATION - 1 new question added
  • Questions - SHARING AND SECURITY - 2 existing questions updated
  • Questions - COMMUNITY MANAGEMENT - 2 existing questions updated

06/05/2020

  • Questions - IMPLEMENTATION - 1 existing question updated
  • Questions - SHARING AND SECURITY - 1 existing question updated
  • Questions - COMMUNITY MANAGEMENT - 1 existing question updated

05/29/2020

  • Questions - IMPLEMENTATION - 1 existing question updated

05/15/2020

  • Study GuideIMPLEMENTATION - Appropriate License Type - Updated content and format

05/15/2020

  • Questions - COMMUNITY MANAGEMENT - 11 existing questions updated
  • Questions - COMMUNITY SETUP - 11 existing questions updated
  • Questions - EXPERIENCE BUILDER - 9 existing questions updated
  • Questions - IMPLEMENTATION - 3 existing questions updated
  • Questions - SHARING AND SECURITY - 1 existing question updated

05/08/2020

  • Questions - SHARING AND SECURITY - 14 existing questions updated
  • Questions - IMPLEMENTATION - 2 existing questions updated

05/01/2020

  • Study Guide- EXPERIENCE BUILDER - Optimize Community Performance - Updated content based on the name change from Community Builder to Experience Builder.
  • Study Guide - EXPERIENCE BUILDER - Configure Lightning Pages - Updated content based on the name change from Community Builder to Experience Builder.
  • Study Guide - EXPERIENCE BUILDER - Template-based Community - Updated content based on the name change from Community Builder to Experience Builder.
  • Study Guide - EXPERIENCE BUILDER - Match a Company's Branding Using Experience Builder - Updated content based on the name change from Community Builder to Experience Builder.
  • Questions - IMPLEMENTATION - 1 existing question updateD

04/24/2020

  • Questions - IMPLEMENTATION - 1 existing question updated
  • Questions - SHARING AND SECURITY - 1 existing question updated
  • Questions - COMMUNITY BUILDER - 1 existing question updated

04/17/2020

  • Questions - IMPLEMENTATION - 1 existing question updated

3/27/2020

  • Questions - SHARING AND SECURITY - 1 existing question updated

Data Architecture and Management Designer

09/18/2020

  • Questions - MASTER DATA MANAGEMENT - 1 existing question updated

09/04/2020

  • Questions - DATA GOVERNANCE - 1 existing question updated
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated
  • Questions - DATA MIGRATION - 1 existing question updated
  • Questions - SALESFORCE DATA MANAGEMENT - 1 existing question updated

08/28/2020

  • Questions - DATA GOVERNANCE - 1 existing question updated
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated
  • Questions - SALESFORCE DATA MANAGEMENT - 1 existing question updated
  • Questions - SALESFORCE DATA MANAGEMENT - 1 new question added

08/07/2020

  • Questions - DATA MIGRATION - 1 existing question updated
  • Questions - DATA MODELING - 2 existing questions updated
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 2 existing questions updated
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 new question added

07/31/2020

  • Questions - SALESFORCE DATA MANAGEMENT - 1 existing question updated

06/05/2020

  • Questions - MASTER DATA MANAGEMENT - 2 existing questions updated
  • Questions - DATA MODELING - 1 existing question updated

05/29/2020

  • Questions - SALESFORCE DATA MANAGEMENT - 1 new question added
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 new question added
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated

05/22/2020

  • Questions - DATA MIGRATION - 1 existing question updated

05/15/2020

  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 2 new question added
  • Questions - SALESFORCE DATA MANAGEMENT - 2 new questions added
  • Questions - DATA MODELING - 1 existing question updated
  • Questions - DATA GOVERNANCE - 1 existing question updated

05/08/2020

  • Study Guide - LARGE DATA VOLUME CONSIDERATIONS - Data Volume and Solution Performance - NEW objective added
  • Study Guide - DATA MIGRATION - High Data Quality at Load Time - Content Updated
  • Study Guide - DATA MIGRATION - Exporting Data from Salesforce - Content Updated
  • Study Guide - DATA MIGRATION - Migrating Large Data (Part 1 and Part 2) - Content Updated
  • Questions - SALESFORCE DATA MANAGEMENT - 12 new questions added
  • Questions - DATA MODELING - 1 new question added
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 new question added
  • Questions - DATA MODELING - 1 existing question updated
  • Questions - CONCEPTUAL DESIGN - 3 existing questions updated

05/01/2020

  • Study Guide - SALESFORCE DATA MANAGEMENT - Techniques to Ensure Data is Persisted in a Consistent Manner - NEW objective added
  • Study Guide - SALESFORCE DATA MANAGEMENT - Salesforce License Types - NEW objective added
  • Study Guide - DATA MODELING/DATABASE DESIGN - Data Model for the Customer 360 platform - Updated the content.
  • Questions - DATA MODELING - 5 new questions added
  • Questions - DATA GOVERNANCE - 3 new questions added
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 3 new questions added
  • Questions - SALESFORCE DATA MANAGEMENT - 7 new questions added
  • Questions - DATA GOVERNANCE - 3 new questions added
  • Questions - DATA MODELING - 6 new questions added
  • Questions - DATA MODELING - 1 existing question updated

4/24/2020

04/17/2020

  • Study Guide DATA MODELING/DATABASE DESIGN - Data Skew - NEW objective added
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated
  • Questions - DATA MIGRATION - 1 existing question updated

4/10/2020

  • Study Guide - CONCEPTUAL DESIGN topic removed as it is no longer in the exam outline
  • Study Guide - PERFORMANCE TUNING topic removed as it is no longer in the exam outline
  • Study Guide - METADATA MANAGEMENT topic removed as it is no longer in the exam outline
  • Study Guide - DATA ARCHIVING topic removed as it is no longer in the exam outline
  • Study Guide - BUSINESS INTELLIGENCE topic removed as it is no longer in the exam outline
  • Questions - PERFORMANCE TUNING topic exam removed as it is no longer in the exam outline
  • Questions - CONCEPTUAL DESIGN topic exam removed as it is no longer in the exam outline
  • Questions - DATA ARCHIVING topic exam renamed to LARGE DATA VOLUME CONSIDERATIONS as the new objective includes Data Archiving. Additional questions related to Large Data Volumes will be added to this topic.
  • Questions - SALESFORCE DATA MANAGEMENT section added with questions from one of the objectives related to persisting data in a consistent manner (data quality).  Questions on other objectives will be added soon.
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated

4/03/2020

  • Questions - DATA MODELING - 2 existing questions updated

3/27/2020

  • Questions - DATA MIGRATION - 1 existing question updated
  • Questions - DATA MODELING - 1 existing question updated

09/11/2020

09/04/2020

  • Questions - DATA GOVERNANCE - 1 existing question updated
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated
  • Questions - DATA MIGRATION - 1 existing question updated
  • Questions - SALESFORCE DATA MANAGEMENT - 1 existing question updated

08/28/2020

  • Questions - DATA GOVERNANCE - 1 existing question updated
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated
  • Questions - SALESFORCE DATA MANAGEMENT - 1 existing question updated
  • Questions - SALESFORCE DATA MANAGEMENT - 1 new question added

08/07/2020

  • Questions - DATA MIGRATION - 1 existing question updated
  • Questions - DATA MODELING - 2 existing questions updated
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 2 existing questions updated
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 new question added

07/31/2020

  • Questions - SALESFORCE DATA MANAGEMENT - 1 existing question updated

06/05/2020

  • Questions - MASTER DATA MANAGEMENT - 2 existing questions updated
  • Questions - DATA MODELING - 1 existing question updated

05/29/2020

  • Questions - SALESFORCE DATA MANAGEMENT - 1 new question added
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 new question added
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated

05/22/2020

  • Questions - DATA MIGRATION - 1 existing question updated

05/15/2020

  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 2 new question added
  • Questions - SALESFORCE DATA MANAGEMENT - 2 new questions added
  • Questions - DATA MODELING - 1 existing question updated
  • Questions - DATA GOVERNANCE - 1 existing question updated

05/08/2020

  • Study Guide - LARGE DATA VOLUME CONSIDERATIONS - Data Volume and Solution Performance - NEW objective added
  • Study Guide - DATA MIGRATION - High Data Quality at Load Time - Content Updated
  • Study Guide - DATA MIGRATION - Exporting Data from Salesforce - Content Updated
  • Study Guide - DATA MIGRATION - Migrating Large Data (Part 1 and Part 2) - Content Updated
  • Questions - SALESFORCE DATA MANAGEMENT - 12 new questions added
  • Questions - DATA MODELING - 1 new question added
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 new question added
  • Questions - DATA MODELING - 1 existing question updated
  • Questions - CONCEPTUAL DESIGN - 3 existing questions updated

05/01/2020

  • Study Guide - SALESFORCE DATA MANAGEMENT - Techniques to Ensure Data is Persisted in a Consistent Manner - NEW objective added
  • Study Guide - SALESFORCE DATA MANAGEMENT - Salesforce License Types - NEW objective added
  • Study Guide - DATA MODELING/DATABASE DESIGN - Data Model for the Customer 360 platform - Updated the content.
  • Questions - DATA MODELING - 5 new questions added
  • Questions - DATA GOVERNANCE - 3 new questions added
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 3 new questions added
  • Questions - SALESFORCE DATA MANAGEMENT - 7 new questions added
  • Questions - DATA GOVERNANCE - 3 new questions added
  • Questions - DATA MODELING - 6 new questions added
  • Questions - DATA MODELING - 1 existing question updated

4/24/2020

04/17/2020

  • Study Guide DATA MODELING/DATABASE DESIGN - Data Skew - NEW objective added
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated
  • Questions - DATA MIGRATION - 1 existing question updated

4/10/2020

  • Study Guide - CONCEPTUAL DESIGN topic removed as it is no longer in the exam outline
  • Study Guide - PERFORMANCE TUNING topic removed as it is no longer in the exam outline
  • Study Guide - METADATA MANAGEMENT topic removed as it is no longer in the exam outline
  • Study Guide - DATA ARCHIVING topic removed as it is no longer in the exam outline
  • Study Guide - BUSINESS INTELLIGENCE topic removed as it is no longer in the exam outline
  • Questions - PERFORMANCE TUNING topic exam removed as it is no longer in the exam outline
  • Questions - CONCEPTUAL DESIGN topic exam removed as it is no longer in the exam outline
  • Questions - DATA ARCHIVING topic exam renamed to LARGE DATA VOLUME CONSIDERATIONS as the new objective includes Data Archiving. Additional questions related to Large Data Volumes will be added to this topic.
  • Questions - SALESFORCE DATA MANAGEMENT section added with questions from one of the objectives related to persisting data in a consistent manner (data quality).  Questions on other objectives will be added soon.
  • Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated

4/03/2020

  • Questions - DATA MODELING - 2 existing questions updated

3/27/2020

  • Questions - DATA MIGRATION - 1 existing question updated
  • Questions - DATA MODELING - 1 existing question updated

Platform App Builder

09/18/2020

  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 4 existing questions updated
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 2 new questions added
  • Questions - SOCIAL - 4 existing questions updated

09/11/2020

  • Study GuideSALESFORCE FUNDAMENTALS - CRM Objects in the Salesforce Schema - Updated format
  • Study GuideSALESFORCE FUNDAMENTALS - Boundaries of Declarative Customization - Updated format
  • Study GuideSALESFORCE FUNDAMENTALS - AppExchange - Updated format
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 7 existing questions updated
  • Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
  • Questions - SOCIAL - 1 existing question updated

09/04/2020

  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 6 existing questions updated
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 new question added
  • Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated

08/28/2020

  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 6 existing questions updated
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 3 new questions added
  • Questions - APP DEPLOYMENT - 1 existing question updated
  • Questions - SALESFORCE FUNDAMENTALS - 2 existing questions updated
  • Questions - SECURITY - 1 new question added
  • Questions - SOCIAL - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing question updated

08/21/2020

  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 3 existing questions updated
  • Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
  • Questions - MOBILE - 1 existing question updated
  • Questions - SECURITY - 2 existing questions updated

NEW08/14/2020

  • Questions - APP DEPLOYMENT - 1 new question added
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 existing question updated
  • Questions - DATA MODELING AND MANAGEMENT - 2 existing questions updated
  • Questions - MOBILE - 2 existing questions updated
  • Questions - SALESFORCE FUNDAMENTALS - 2 existing questions updated
  • Questions - SECURITY - 1 new question added
  • Questions - USER INTERFACE - 1 new question added

08/07/2020

  • Questions - REPORTING - 2 existing questions updated
  • Questions - USER INTERFACE - 3 existing questions updated

07/31/2020

  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 existing question updated
  • Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
  • Questions - SECURITY - 1 existing question updated
  • Questions - SOCIAL - 1 existing question updated
  • Questions - USER INTERFACE - 3 existing questions updated

07/24/2020

  • Questions - APP DEPLOYMENT - 1 existing question updated
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 5 existing questions updated
  • Questions - DATA MODELING AND MANAGEMENT - 2 existing questions updated
  • Questions - SECURITY - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing question updated

07/17/2020

  • Questions - APP DEPLOYMENT - 1 existing question updated
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 3 existing questions updated
  • Questions - DATA MODELING AND MANAGEMENT - 3 existing questions updated
  • Questions - REPORTING - 3 existing questions updated
  • Questions - USER INTERFACE - 5 existing questions updated

06/12/2020

  • Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 existing question updated

06/05/2020

  • Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing question updated
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 existing question updated

05/29/2020

  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 5 existing questions updated
  • Questions - MOBILE - 2 existing questions updated
  • Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated

05/22/2020

  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 8 existing questions updated
  • Questions - DATA MODELING AND MANAGEMENT - 3 existing questions updated
  • Questions - MOBILE - 2 existing questions updated

05/15/2020

  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 4 existing questions updated
  • Questions - MOBILE - 2 existing questions updated
  • Questions - DATA MODELING AND MANAGEMENT - 2 existing questions updated
  • Questions - USER INTERFACE - 2 existing questions updated
  • Questions - SOCIAL - 2 existing questions updated
  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated

05/08/2020

  • Questions - USER INTERFACE - 1 existing question updated
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 existing question updated

05/01/2020

  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing question updated
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 existing question updated

4/24/2020

  • Questions - REPORTING - 1 new question added
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 3 new questions added
  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing question updated

4/17/2020

  • Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 existing question updated
  • Questions - DATA MODELING AND MANAGEMENT - 2 existing questions updated
  • Questions - MOBILE - 1 existing question updated
  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated

04/17/2020

4/03/2020

  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated

3/27/2020

  • Study Guide - REPORTING - Toggle 1 - Updated content and format
  • Study Guide - REPORTING - Toggle 2 - Updated content and format
  • Study Guide - REPORTING - Toggle 3 - Updated content and format

Platform Developer 1

09/18/2020

  • Questions - TESTING DEBUGGING AND DEPLOYMENT TOOLS - 6 existing questions updated
  • Questions - PROCESS AUTOMATION AND LOGIC - 5 existing questions updated
  • Questions - PROCESS AUTOMATION AND LOGIC - 2 new questions added
  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing question updated

09/11/2020

  • Study Guide  - TESTING, DEBUGGING AND DEPLOYMENT - Execute Anonymous vs. Unit Tests - Added new video
  • Questions - TESTING DEBUGGING AND DEPLOYMENT TOOLS - 2 existing questions updated
  • Questions - PROCESS AUTOMATION AND LOGIC - 3 existing questions updated
  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing question updated
  • Questions - USER INTERFACE - 1 new question added

09/04/2020

  • Questions - PROCESS AUTOMATION AND LOGIC - 3 existing questions updated
  • Questions - SALESFORCE FUNDAMENTALS - 2 existing questions updated
  • Questions - USER INTERFACE - 1 new question added

08/28/2020

  • Questions - DATA MODELING - 1 existing question updated
  • Questions - PROCESS AUTOMATION AND LOGIC - 4 existing questions updated
  • Questions - PROCESS AUTOMATION AND LOGIC - 3 new questions added
  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
  • Questions - TESTING DEBUGGING AND DEPLOYMENT - 1 existing question updated
  • Questions - USER INTERFACE- 1 existing question updated

08/14/2020

  • Questions - SALESFORCE FUNDAMENTALS - 2 existing questions updated

08/07/2020

  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
  • Questions - PROCESS AUTOMATION AND LOGIC - 1 existing question updated

07/31/2020

  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated

07/24/2020

  • Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
  • Questions - TESTING DEBUGGING AND DEPLOYMENT - 2 existing questions updated
  • Questions - PROCESS AUTOMATION AND LOGIC - 5 existing questions updated

07/17/2020

  • Questions - DATA MODELING AND MANAGEMENT - 2 existing questions updated
  • Questions - TESTING DEBUGGING AND DEPLOYMENT - 4 existing questions updated
  • Questions - PROCESS AUTOMATION AND LOGIC - 5 existing questions updated
  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing question updated

07/17/2020

06/12/2020

  • Questions - USER INTERFACE - 1 existing question updated

06/05/2020

  • Questions - PROCESS AUTOMATION AND LOGIC - 1 existing question updated

05/29/2020

  • Questions - USER INTERFACE - 1 new question added
  • Questions - PROCESS AUTOMATION AND LOGIC - 1 existing question updated

05/22/2020

  • Questions - USER INTERFACE - 2 existing questions updated
  • Questions - PROCESS AUTOMATION AND LOGIC - 1 existing question updated
  • Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
  • Questions - TESTING - 1 existing question updated

05/15/2020

  • Study Guide  - SALESFORCE FUNDAMENTALS - Understand Design Frameworks - Updated Content
  • Questions - TESTING, DEBUGGING, AND DEPLOYMENT - 1 new question added
  • Questions - PROCESS AUTOMATION AND LOGIC - 5 existing questions updated
  • Questions - DATA MODELING AND MANAGEMENT - 2 existing questions updated
  • Questions - USER INTERFACE - 1 existing question updated

05/08/2020

  • Study Guide  - USER INTERFACE - User Interface Component - Updated Content
  • Study Guide  - USER INTERFACE - Interactions Between Apex - NEW objective added
  • Questions - USER INTERFACE - 1 new question added
  • Questions - PROCESS AUTOMATION AND LOGIC - 3 existing questions updated
  • Questions - TESTING - 1 existing question updated

05/01/2020

  • Questions - PROCESS AUTOMATION AND LOGIC - 2 existing questions updated
  • Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
  • Questions - TESTING, DEBUGGING AND DEPLOYMENT - 1 existing question updated

04/24/2020

  • Questions - PROCESS AUTOMATION AND LOGIC - 1 new question added
  • Questions - PROCESS AUTOMATION AND LOGIC - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing question updated

04/17/2020

  • Questions - PROCESS AUTOMATION AND LOGIC - 1 new question added

04/10/2020

  • Questions - USER INTERFACE - 3 existing questions added
  • Questions - PROCESS AUTOMATION AND LOGIC - 4 existing questions updated
  • Questions - PROCESS AUTOMATION AND LOGIC - 2 new questions added
  • Questions - TESTING, DEBUGGING AND DEPLOYMENT - 2 existing questions updated
  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated

04/03/2020

  • Questions - PROCESS AUTOMATION AND LOGIC - 1 new question added
  • Questions - TESTING, DEBUGGING AND DEPLOYMENT - 1 existing question updated
  • Questions - PROCESS AUTOMATION AND LOGIC - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing questions updated

3/27/2020

  • Questions - PROCESS AUTOMATION AND LOGIC - 3 new questions added
  • Questions - TESTING, DEBUGGING AND DEPLOYMENT - 2 new questions added
  • Questions - PROCESS AUTOMATION AND LOGIC - 4 existing questions updated
  • Questions - USER INTERFACE - 1 existing questions updated

3/20/2020

3/13/2020

Platform Developer 2

09/18/2020

  • Questions - LOGIC AND PROCESS AUTOMATION - 2 new questions added
  • Questions - PERFORMANCE - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing question updated

09/11/2020

  • Questions - INTEGRATION - 1 new question added
  • Questions - LOGIC AND PROCESS AUTOMATION - 1 existing question updated
  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
  • Questions - USER INTERFACE - 1 new question added

09/04/2020

  • Questions - SALESFORCE FUNDAMENTALS - 3 existing questions updated
  • Questions - USER INTERFACE - 1 new question added

08/28/2020

  • Questions - INTEGRATION - 1 new question added
  • Questions - LOGIC AND PROCESS AUTOMATION - 2 new questions added
  • Questions - LOGIC AND PROCESS AUTOMATION - 1 existing question updated
  • Questions - PERFORMANCE - 1 existing question updated

08/21/2020

  • Questions - PERFORMANCE - 1 existing question updated
  • Questions - USER INTERFACE - 1 new question added

08/14/2020

  • Questions - LOGIC AND PROCESS AUTOMATION - 1 existing question updated

08/07/2020

  • Questions - LOGIC AND PROCESS AUTOMATION - 1 existing question updated
  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing question updated

07/31/2020

  • Questions - LOGIC AND PROCESS AUTOMATION - 1 existing question updated

07/24/2020

  • Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
  • Questions - LOGIC AND PROCESS AUTOMATION - 2 existing questions updated
  • Questions - USER INTERFACE - 1 existing question updated

07/17/2020

  • Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
  • Questions - LOGIC AND PROCESS AUTOMATION - 2 existing questions updated
  • Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
  • Questions - USER INTERFACE - 1 existing question updated

05/29/2020

  • Questions - INTEGRATION - 1 new question added

05/15/2020

  • Questions - INTEGRATION - 1 new question added
  • Questions - USER INTERFACE - 1 existing question updated

05/08/2020

  • Questions - LOGIC AND PROCESS AUTOMATION - 2 new questions added

05/01/2020

  • Questions - LOGIC AND PROCESS AUTOMATION - 1 new question added

4/24/2020

  • Questions - LOGIC AND PROCESS AUTOMATION - 1 existing question updated

4/10/2020

  • Questions - USER INTERFACE - 2 new questions added
  • Questions - LOGIC AND PROCESS AUTOMATION - 1 new question added
  • Questions - USER INTERFACE - 1 existing question updated

4/03/2020

  • Questions - PERFORMANCE - 1 existing question updated
  • Questions - TESTING - 1 existing question updated

Sales Cloud Consultant

09/18/2020

  • Questions - MARKETING AND LEADS - 1 existing question updated
  • Questions - SALES CLOUD SOLUTION DESIGN - 1 new question added
  • Questions - SALES CLOUD SOLUTION DESIGN - 1 existing question updated

09/11/2020

  • Questions - IMPLEMENTATION STRATEGIES - 2 existing questions updated
  • Questions - INTEGRATION AND DATA MANAGEMENT - 1 new question added
  • Questions - OPPORTUNITY MANAGEMENT - 1 existing question updated
  • Questions - SALES CLOUD SOLUTION DESIGN - 6 existing questions updated
  • Questions - SALES PRODUCTIVITY - 2 new questions added

09/04/2020

  • Questions - ACCOUNT AND CONTACT MANAGEMENT - 2 existing questions updated
  • Questions - OPPORTUNITY MANAGEMENT - 1 new question added
  • Questions - SALES CLOUD SOLUTION DESIGN- 1 new question added

08/28/2020

  • Questions - SALES CLOUD ANALYTICS - 1 existing question updated
  • Questions - IMPLEMENTATION STRATEGIES - 1 existing question updated
  • Questions - SALES CLOUD SOLUTION DESIGN - 2 new questions added
  • Questions - SALES CLOUD SOLUTION DESIGN - 1 existing question updated

08/21/2020

  • Questions - SALES CLOUD ANALYTICS - 1 existing question updated
  • Questions - SALES CLOUD SOLUTION DESIGN - 2 existing questions updated

08/14/2020

  • Questions - INDUSTRY KNOWLEDGE - 2 existing questions updated
  • Questions - INTEGRATION AND DATA MANAGEMENT - 3 existing questions updated
  • Questions - MARKETING AND LEADS - 1 existing question updated
  • Questions - OPPORTUNITY MANAGEMENT - 3 existing questions updated
  • Questions - SALES PRODUCTIVITY - 1 existing question updated

08/07/2020

  • Questions - IMPLEMENTATION STRATEGIES - 2 new questions added

07/31/2020

  • Questions - ACCOUNT AND CONTACT MANAGEMENT - 1 existing question updated
  • Questions - IMPLEMENTATION STRATEGIES - 1 existing question updated
  • Questions - MARKETING AND LEADS - 1 existing question updated
  • Questions - SALES CLOUD SOLUTION DESIGN - 1 existing question updated

07/24/2020

  • Questions - ACCOUNT AND CONTACT MANAGEMENT - 1 existing question updated
  • Questions - INTEGRATION AND DATA MANAGEMENT - 1 existing question updated
  • Questions - MARKETING AND LEADS - 1 existing question updated
  • Questions - OPPORTUNITY MANAGEMENT - 2 existing questions updated
  • Questions - SALES CLOUD SOLUTION DESIGN - 1 existing question updated
  • Questions - SALES PRODUCTIVITY - 1 existing question updated

06/12/2020

  • Questions - INTEGRATION AND DATA MANAGEMENT - 1 existing question updated
  • Questions - IMPLEMENTATION STRATEGIES - 1 existing question updated

06/05/2020

  • Questions - OPPORTUNITY MANAGEMENT - 2 existing questions updated
  • Questions - SALES CLOUD SOLUTION DESIGN - 1 existing question updated
  • Questions - SALES PRODUCTIVITY - 1 existing question updated
  • Questions - IMPLEMENTATION STRATEGIES - 1 existing question updated

05/29/2020

  • Questions - SALES PRODUCTIVITY - 1 existing question updated
  • Questions - MARKETING AND LEADS - 1 existing question updated
  • Questions - SALES CLOUD ANALYTICS - 1 existing question updated

05/22/2020

  • Questions - SALES PRODUCTIVITY - 1 new question added
  • Questions - SALES CLOUD SOLUTION DESIGN - 4 existing questions updated
  • Questions - SALES PRODUCTIVITY - 3 existing question updated
  • Questions - MARKETING AND LEADS - 2 existing questions updated
  • Questions - ACCOUNT AND CONTACT MANAGEMENT - 1 existing question updated
  • Questions - INDUSTRY KNOWLEDGE - 1 existing question updated

05/15/2020

  • Questions - SALES CLOUD SOLUTION DESIGN - 3 existing questions updated
  • Questions - MARKETING AND LEADS - 2 existing questions updated
  • Questions - INTEGRATION AND DATA MANAGEMENT - 1 existing question updated
  • Questions - SALES PRODUCTIVITY - 1 existing question updated
  • Questions - ACCOUNT AND CONTACT MANAGEMENT - 1 existing question updated
  • Questions - INDUSTRY KNOWLEDGE - 1 existing question updated
  • Questions - COMMUNITIES AND SITE MANAGEMENT - 1 existing question updated
  • Questions - IMPLEMENTATION STRATEGIES - 1 existing question updated

05/08/2020

  • Questions - ACCOUNT AND CONTACT MANAGEMENT - 1 existing question updated
  • Questions - SALES CLOUD SOLUTION DESIGN - 1 existing question updated
  • Questions - IMPLEMENTATION STRATEGIES - 2 existing questions updated

05/01/2020

  • Questions - SALES PRODUCTIVITY - 1 existing question updated

4/24/2020

  • Questions - SALES CLOUD ANALYTICS - 1 existing question updated
  • Questions - CASE MANAGEMENT - 1 existing question updated

4/17/2020

  • Questions - IMPLEMENTATION STRATEGIES - 2 existing questions updated
  • Questions - OPPORTUNITY MANAGEMENT - 1 existing question updated
  • Questions - SALES CLOUD SOLUTION DESIGN - 1 existing question updated

4/10/2020

  • Questions - SERVICE CONSOLE - 1 new question added
  • Questions - SALES CLOUD ANALYTICS - 3 existing questions updated
  • Questions - INTEGRATION AND DATA MANAGEMENT - 1 existing question updated
  • Questions - SALES PRODUCTIVITY - 1 existing question updated
  • Questions - IMPLEMENTATION STRATEGIES - 1 existing question updated
  • Questions - INDUSTRY KNOWLEDGE - 1 existing question updated
  • Questions - SERVICE CLOUD SOLUTION DESIGN - 1 existing question updated

4/03/2020

  • Questions - OPPORTUNITY MANAGEMENT - 6 existing questions updated
  • Questions - SALES PRODUCTIVITY - 1 existing question updated

3/27/2020

  • Questions - IMPLEMENTATION STRATEGIES - 7 existing questions updated
  • Questions - INTEGRATION AND DATA MANAGEMENT - 1 existing question updated

Service Cloud Consultant

09/18/2020

  • Questions - CASE MANAGEMENT - 1 new question added
  • Questions - KNOWLEDGE MANAGEMENT - 1 existing question updated

09/11/2020

  • Questions - CASE MANAGEMENT - 2 existing questions updated
  • Questions - INTEGRATION AND DATA MANAGEMENT - 1 new question added

09/04/2020

  • Questions - CASE MANAGEMENT - 4 existing questions updated
  • Questions - INTERACTION CHANNELS - 1 existing question updated
  • Questions - SERVICE CLOUD SOLUTION DESIGN - 2 new questions added

08/28/2020

  • Questions - CASE MANAGEMENT - 2 new questions added
  • Questions - IMPLEMENTATION STRATEGIES - 1 existing question updated

08/21/2020

  • Questions - CASE MANAGEMENT - 1 existing question updated
  • Questions - INDUSTRY KNOWLEDGE - 1 existing question updated
  • Questions - SALES CLOUD SOLUTION DESIGN - 2 new questions added

08/14/2020

  • Questions - CONTACT CENTER ANALYTICS - 1 new question added
  • Questions - INDUSTRY KNOWLEDGE - 1 new question added
  • Questions - KNOWLEDGE MANAGEMENT - 1 new question added
  • Questions - CONTACT CENTER ANALYTICS - 1 existing question updated

08/07/2020

  • Questions - IMPLEMENTATION STRATEGIES - 2 new questions added

07/31/2020

  • Questions - CASE MANAGEMENT - 1 existing question updated

07/24/2020

  • Questions - KNOWLEDGE MANAGEMENT - 1 existing question updated
  • Questions - SERVICE CLOUD SOLUTION DESIGN - 1 existing question updated

07/17/2020

  • Study Guide - Case Management II- Entitlements and Milestones in Salesforce - Updated content and format
  • Questions - CASE MANAGEMENT - 2 existing questions updated
  • Questions - INTERACTION CHANNELS - 1 existing question updated
  • Questions - SERVICE CLOUD SOLUTION DESIGN - 1 existing question updated

06/05/2020

  • Questions - INTEGRATION AND DATA MANAGEMENT - 5 existing questions updated
  • Questions - KNOWLEDGE MANAGEMENT - 1 existing question updated

05/29/2020

  • Questions - INTERACTION CHANNEL - 1 existing question updated
  • Questions - SERVICE CONSOLE - 1 existing question updated
  • Questions - IMPLEMENTATION STRATEGIES - 1 existing question updated

05/22/2020

  • Questions - CASE MANAGEMENT - 1 new question added
  • Questions - KNOWLEDGE MANAGEMENT - 1 existing question updated

05/08/2020

  • Questions - INTERACTION CHANNELS - 1 existing question updated

4/17/2020

  • Questions - INDUSTRY KNOWLEDGE - 6 existing questions updated

4/03/2020

  • Questions - INTERACTION CHANNELS - 2 existing questions updated
  • Questions - CASE MANAGEMENT - 1 existing question updated

Sharing and Visibility Designer

09/18/2020

  • Questions - DECLARATIVE SHARING  - 2 new questions added
  • Questions - DECLARATIVE SHARING  - 2 existing questions updated
  • Questions - PROGRAMMATIC SHARING  - 1 existing question updated

09/04/2020

  • Questions - DECLARATIVE SHARING  - 1 new question added
  • Questions - PROGRAMMATIC SHARING  - 2 existing questions updated

08/28/2020

  • Questions - DECLARATIVE SHARING  - 1 new question added
  • Questions - PROGRAMMATIC SHARING  - 3 existing questions updated

08/21/2020

  • Questions - DECLARATIVE SHARING  - 1 existing question updated

08/14/2020

  • Questions - DECLARATIVE SHARING  - 2 existing questions updated

08/07/2020

  • Questions - PROGRAMMATIC SHARING - 1 existing question updated
  • Questions - DECLARATIVE SHARING - 1 existing question updated
  • Questions - PERFORMANCE - 1 existing question updated

07/31/2020

  • Questions - PROGRAMMATIC SHARING - 1 existing question updated

06/12/2020

  • Questions - PROGRAMMATIC SHARING - 1 existing question updated

06/05/2020

  • Questions - DECLARATIVE SHARING - 2 existing questions updated
  • Questions - PERFORMANCE - 1 existing question updated

05/22/2020

  • Questions - DECLARATIVE SHARING - 1 existing question updated
  • Questions - PROGRAMMATIC SHARING - 2 new questions added

05/08/2020

  • Questions - DECLARATIVE SHARING - 2 new questions added
  • Questions - PROGRAMMATIC SHARING - 2 new questions added
  • Questions - DECLARATIVE SHARING - 1 existing question updated

07/17/2020

  • Questions - DECLARATIVE SHARING - 2 existing questions updated
  • Questions - PERFORMANCE - 1 existing question updated

05/01/2020

  • Questions - DECLARATIVE SHARING - 2 existing questions updated

4/17/2020

  • Study Guide - PROGRAMMATIC SHARING - Programmatic Customization - Updated content and format
  • Questions - DECLARATIVE SHARING - 2 new questions added
  • Questions - DECLARATIVE SHARING - 1 existing question updated

4/10/2020