We are constantly updating the content and adding new features. This is where we will keeping everyone in the loop with our most recent updates. We have separated them into site updates and content updates for each certification.
Sitewide Updates
05/15/2020
- DATA ARCHITECTURE - All updates related to the exam outline changes are now completed!
What are the most recent Certification updates?
Here is a list of updates in the study guides and questions for each certification.
Administrator
06/05/2020
- Study Guide- SERVICE AND SUPPORT APPLICATIONS - Community Application - Updated content and format
05/29/2020
- Study Guide- WORKFLOW / PROCESS AUTOMATION - Approval Process - Updated content and format
- Study Guide- SERVICE AND SUPPORT APPLICATIONS - Capabilities of Case Management - Updated content and format
- Study Guide- SERVICE AND SUPPORT APPLICATIONS - Automate Case Management - Updated content and format
- Questions - SECURITY AND ACCESS - 2 existing questions updated
- Questions - STANDARD AND CUSTOM OBJECTS - 1 existing question updated
05/22/2020
- Study Guide- ANALYTICS, REPORTS, AND DASHBOARDS - Modifying Dashboards - Updated content and format
- Study Guide- ANALYTICS, REPORTS, AND DASHBOARDS - Report Types - Updated content and format​​​
- Questions - SALES AND MARKETING APPLICATIONS - 2 existing questions updated
- Questions - WORKFLOW / PROCESS AUTOMATION - 2 existing questions updated
- Questions - SERVICE AND SUPPORT APPLICATIONS - 1 existing question updated
- Questions - ORGANIZATION SETUP - 1 existing question updated
05/15/2020
- Study Guide- WORKFLOW / PROCESS AUTOMATION - Capabilities of Workflow/Process - Updated content and format
- Study Guide- ORGANIZATION SETUP II - UI Settings - Updated content and format
- Study Guide- ORGANIZATION SETUP II - Search Settings - Updated content and format
- Questions - SERVICE AND SUPPORT APPLICATIONS - 1 existing question updated
- Questions - SECURITY AND ACCESS - 1 existing question updated
- Questions - WORKFLOW / PROCESS AUTOMATION - 1 existing question updated
05/08/2020
- Study Guide- ORGANIZATIONAL SETUP II - List Views - Updated content and format
- Study Guide- ORGANIZATIONAL SETUP II - Homepage Layouts - Updated content and format
- Study Guide- SALES AND MARKETING APPLICATIONS I - Appropriate Sales Productivity Features - Updated content and format
- Study Guide- SALES AND MARKETING APPLICATIONS II - Lead Automation Tools - Updated content and format
- Study Guide- SALES AND MARKETING APPLICATIONS II - Campaign Management - Updated content and format
- Questions - SALES AND MARKETING APPLICATIONS - 2 existing questions updated
- Questions - SECURITY AND ACCESS - 1 existing question updated
05/01/2020
- Study Guide- STANDARD AND CUSTOM OBJECTS - Create and Assign Page Layouts - Updated content and format
- Study Guide - DESKTOP AND MOBILE ADMINISTRATION - Salesforce Mobile App - Updated content and format
- Study Guide - DESKTOP AND MOBILE ADMINISTRATION - Salesforce Lightning for Outlook - Updated content and format
- Study Guide - SALES AND MARKETING APPLICATIONS I - Capabilities and Implications of the Sales Process - Updated content and format
4/24/2020
- Study Guide- ANALYTICS, REPORTS AND DASHBOARDS - Customizing a Report - Updated content and format
- Study Guide- STANDARD AND CUSTOM OBJECTS - Implications of Deleting Fields - Updated format
- Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 1 new question added
- Questions - SECURITY AND ACCESS - 2 existing questions updated
- Questions - ORGANIZATION SETUP (GLOBAL UI) - 2 existing questions updated
- Questions - USER SETUP - 2 existing questions updated
- Questions - DATA MANAGEMENT - 1 existing question updated
4/17/2020
- Study Guide- ANALYTICS, REPORTS AND DASHBOARDS - Sharing Model - Updated content and format
4/10/2020
- Questions - ANALYTICS, REPORTS AND DASHBOARDS - 2 existing questions updated
- Questions - STANDARD AND CUSTOM OBJECTS - 1 existing question updated
- Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 1 existing question updated
4/03/2020
- Study Guide - STANDARD AND CUSTOM OBJECTS - Standard Object Architecture - Updated content and format
- Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 2 existing questions updated
- Questions - ANALYTICS, REPORTS AND DASHBOARDS - 1 existing question updated
- Questions - SALES AND MARKETING APPLICATIONS - 1 existing question updated
3/27/2020
- Study Guide - SECURITY AND ACCESS - Toggle 1 - Updated content and format
- Study Guide - SECURITY AND ACCESS - Toggle 3 - Updated content and format
- Study Guide - SECURITY AND ACCESS - Toggle 4 - Updated content and format
- Study Guide - Organization Setup I Page - Updated content and format
- Questions - SERVICE AND SUPPORT APPLICATIONS - 2 existing questions updated
- Questions - USER SETUP - 1 existing question updated
- Questions - ACTIVITY MANAGEMENT AND COLLABORATION - 1 existing question updated
3/20/2020
- Study Guide - SECURITY AND ACCESS - Toggle 2 - Updated content and format
- Study Guide - USER SETUP - Toggle 1 - Updated content and format
- Study Guide - USER SETUP - Toggle 2 - Updated content and format
Advanced Administrator
05/29/2020
- Questions - AUDITING AND MONITORING - 1 existing question updated
05/22/2020
- Questions - CONTENT MANAGEMENT - 1 existing question updated
- Questions - EXTENDING CUSTOM OBJECTS - 1 existing question updated
05/15/2020
- Questions - PROCESS AUTOMATION - 1 existing question updated
- Questions - SECURITY AND ACCESS - 1 existing question updated
- Questions - SALES CLOUD APPLICATIONS - 1 existing question updated
- Questions - ANALYTICS, REPORTS, AND DASHBOARDS - 1 existing question updated
05/08/2020
- Questions - PROCESS AUTOMATION - 1 existing question updated
- Questions - SECURITY AND ACCESS - 1 existing question updated
05/01/2020
- Questions - SECURITY AND ACCESS - 11 existing questions updated
- Questions - CONTENT MANAGEMENT - 1 existing question updated
4/24/2020
- Questions - PROCESS AUTOMATION - 1 new question added
- Questions - PROCESS AUTOMATION - 3 existing questions updated
- Questions - CHANGE MANAGEMENT - 1 existing question updated
- Questions - AUDITING AND MONITORING - 1 existing question updated
4/10/2020
- Questions - SALES CLOUD APPLICATIONS - 1 existing question updated
- Questions - SECURITY AND ACCESS - 1 existing question updated
4/03/2020
- Questions - AUDITING AND MONITORING - 1 existing question updated
3/27/2020
- Questions - AUDITING AND MONITORING - 1 existing question updated
Community Cloud Consultant
05/29/2020
- Questions - IMPLEMENTATION - 1 existing question updated
05/15/2020
- Study Guide- IMPLEMENTATION - Appropriate License Type - Updated content and format
05/15/2020
- Questions - COMMUNITY MANAGEMENT - 11 existing questions updated
- Questions - COMMUNITY SETUP - 11 existing questions updated
- Questions - EXPERIENCE BUILDER - 9 existing questions updated
- Questions - IMPLEMENTATION - 3 existing questions updated
- Questions - SHARING AND SECURITY - 1 existing question updated
05/08/2020
- Questions - SHARING AND SECURITY - 14 existing questions updated
- Questions - IMPLEMENTATION - 2 existing questions updated
05/01/2020
- Study Guide- EXPERIENCE BUILDER - Optimize Community Performance - Updated content based on the name change from Community Builder to Experience Builder.
- Study Guide - EXPERIENCE BUILDER - Configure Lightning Pages - Updated content based on the name change from Community Builder to Experience Builder.
- Study Guide - EXPERIENCE BUILDER - Template-based Community - Updated content based on the name change from Community Builder to Experience Builder.
- Study Guide - EXPERIENCE BUILDER - Match a Company's Branding Using Experience Builder - Updated content based on the name change from Community Builder to Experience Builder.
- Questions - IMPLEMENTATION - 1 existing question updateD
04/24/2020
- Questions - IMPLEMENTATION - 1 existing question updated
- Questions - SHARING AND SECURITY - 1 existing question updated
- Questions - COMMUNITY BUILDER - 1 existing question updated
04/17/2020
- Questions - IMPLEMENTATION - 1 existing question updated
3/27/2020
- Questions - SHARING AND SECURITY - 1 existing question updated
Data Architecture and Management Designer
05/29/2020
- Questions - SALESFORCE DATA MANAGEMENT - 1 new question added
- Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 new question added
- Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated
05/22/2020
- Questions - DATA MIGRATION - 1 existing question updated
05/15/2020
- Questions - LARGE DATA VOLUME CONSIDERATIONS - 2 new question added
- Questions - SALESFORCE DATA MANAGEMENT - 2 new questions created
- Questions - DATA MODELING - 1 existing question updated
- Questions - DATA GOVERNANCE - 1 existing question updated
05/08/2020
- Study Guide - LARGE DATA VOLUME CONSIDERATIONS - Data Volume and Solution Performance - NEW objective added
- Study Guide - DATA MIGRATION - High Data Quality at Load Time - Content Updated
- Study Guide - DATA MIGRATION - Exporting Data from Salesforce - Content Updated
- Study Guide - DATA MIGRATION - Migrating Large Data (Part 1 and Part 2) - Content Updated
- Questions - SALESFORCE DATA MANAGEMENT - 12 new questions added
- Questions - DATA MODELING - 1 new question added
- Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 new question added
- Questions - DATA MODELING - 1 existing question updated
- Questions - CONCEPTUAL DESIGN - 3 existing questions updated
05/01/2020
- Study Guide - SALESFORCE DATA MANAGEMENT - Techniques to Ensure Data is Persisted in a Consistent Manner - NEW objective added
- Study Guide - SALESFORCE DATA MANAGEMENT - Salesforce License Types - NEW objective added
- Study Guide - DATA MODELING/DATABASE DESIGN - Data Model for the Customer 360 platform - Updated the content.
- Questions - DATA MODELING - 5 new questions added
- Questions - DATA GOVERNANCE - 3 new questions added
- Questions - LARGE DATA VOLUME CONSIDERATIONS - 3 new questions added
- Questions - SALESFORCE DATA MANAGEMENT - 7 new questions added
- Questions - DATA GOVERNANCE - 3 new questions added
- Questions - DATA MODELING - 6 new questions added
- Questions - DATA MODELING - 1 existing question updated
4/24/2020
- Study Guide - LARGE DATA VOLUME CONSIDERATIONS - Virtualized Data - NEW objective added
- Study Guide - SALESFORCE DATA MANAGEMENT - Salesforce Platform - NEW objective added
- Study Guide - DATA GOVERNANCE - GDPR Compliance Data Model - NEW objective added
- Study Guide - DATA MODELING/DATABASE DESIGN - BIG Objects - NEW objective added
- Study Guide - SALESFORCE DATA MANAGEMENT - Salesforce Instances - NEW objective added
04/17/2020
- Study Guide - DATA MODELING/DATABASE DESIGN - Data Skew - NEW objective added
- Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated
- Questions - DATA MIGRATION - 1 existing question updated
4/10/2020
- Study Guide - CONCEPTUAL DESIGN topic removed as it is no longer in the exam outline
- Study Guide - PERFORMANCE TUNING topic removed as it is no longer in the exam outline
- Study Guide - METADATA MANAGEMENT topic removed as it is no longer in the exam outline
- Study Guide - DATA ARCHIVING topic removed as it is no longer in the exam outline
- Study Guide - BUSINESS INTELLIGENCE topic removed as it is no longer in the exam outline
- Questions - PERFORMANCE TUNING topic exam removed as it is no longer in the exam outline
- Questions - CONCEPTUAL DESIGN topic exam removed as it is no longer in the exam outline
- Questions - DATA ARCHIVING topic exam renamed to LARGE DATA VOLUME CONSIDERATIONS as the new objective includes Data Archiving. Additional questions related to Large Data Volumes will be added to this topic.
- Questions - SALESFORCE DATA MANAGEMENT section added with questions from one of the objectives related to persisting data in a consistent manner (data quality). Questions on other objectives will be added soon.
- Questions - LARGE DATA VOLUME CONSIDERATIONS - 1 existing question updated
4/03/2020
- Questions - DATA MODELING - 2 existing questions updated
3/27/2020
- Questions - DATA MIGRATION - 1 existing question updated
- Questions - DATA MODELING - 1 existing question updated
Platform App Builder
05/29/2020
- Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 5 existing questions updated
- Questions - MOBILE - 2 existing questions updated
- Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
05/22/2020
- Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 8 existing questions updated
- Questions - DATA MODELING AND MANAGEMENT - 3 existing questions updated
- Questions - MOBILE - 2 existing questions updated
05/15/2020
- Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 4 existing questions updated
- Questions - MOBILE - 2 existing questions updated
- Questions - DATA MODELING AND MANAGEMENT - 2 existing questions updated
- Questions - USER INTERFACE - 2 existing questions updated
- Questions - SOCIAL - 2 existing questions updated
- Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
05/08/2020
- Questions - USER INTERFACE - 1 existing question updated
- Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 existing question updated
05/01/2020
- Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
- Questions - USER INTERFACE - 1 existing question updated
- Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 existing question updated
4/24/2020
- Questions - REPORTING - 1 new question added
- Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 3 new questions added
- Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 existing question updated
- Questions - USER INTERFACE - 1 existing question updated
4/17/2020
- Questions - BUSINESS LOGIC AND PROCESS AUTOMATION - 1 existing question updated
- Questions - DATA MODELING AND MANAGEMENT - 2 existing questions updated
- Questions - MOBILE - 1 existing question updated
- Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
04/17/2020
- Study Guide - DATA MODELING AND MANAGEMENT I - Appropriate Data Model - Updated content and format
- Questions - REPORTING - 1 existing question updated
4/03/2020
- Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
Platform Developer 1
05/29/2020
- Questions - USER INTERFACE - 1 new question added
- Questions - PROCESS AUTOMATION AND LOGIC - 1 existing question updated
05/22/2020
- Questions - USER INTERFACE - 2 existing questions updated
- Questions - PROCESS AUTOMATION AND LOGIC - 1 existing question updated
- Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
- Questions - TESTING - 1 existing question updated
05/15/2020
- Study Guide - SALESFORCE FUNDAMENTALS - Understand Design Frameworks - Updated Content
- Questions - TESTING, DEBUGGING, AND DEPLOYMENT - 1 new question added
- Questions - PROCESS AUTOMATION AND LOGIC - 5 existing questions updated
- Questions - DATA MODELING AND MANAGEMENT - 2 existing questions updated
- Questions - USER INTERFACE - 1 existing question updated
05/08/2020
- Study Guide - USER INTERFACE - User Interface Component - Updated Content
- Study Guide - USER INTERFACE - Interactions Between Apex - NEW objective added
- Questions - USER INTERFACE - 1 new question added
- Questions - PROCESS AUTOMATION AND LOGIC - 3 existing questions updated
- Questions - TESTING - 1 existing question updated
05/01/2020
- Questions - PROCESS AUTOMATION AND LOGIC - 2 existing questions updated
- Questions - DATA MODELING AND MANAGEMENT - 1 existing question updated
- Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
- Questions - TESTING, DEBUGGING AND DEPLOYMENT - 1 existing question updated
04/24/2020
- Questions - PROCESS AUTOMATION AND LOGIC - 1 new question added
- Questions - PROCESS AUTOMATION AND LOGIC - 1 existing question updated
- Questions - USER INTERFACE - 1 existing question updated
04/17/2020
- Questions - PROCESS AUTOMATION AND LOGIC - 1 new question added
04/10/2020
- Questions - USER INTERFACE - 3 existing questions added
- Questions - PROCESS AUTOMATION AND LOGIC - 4 existing questions updated
- Questions - PROCESS AUTOMATION AND LOGIC - 2 new questions added
- Questions - TESTING, DEBUGGING AND DEPLOYMENT - 2 existing questions updated
- Questions - SALESFORCE FUNDAMENTALS - 1 existing question updated
04/03/2020
- Questions - PROCESS AUTOMATION AND LOGIC - 1 new question added
- Questions - TESTING, DEBUGGING AND DEPLOYMENT - 1 existing question updated
- Questions - PROCESS AUTOMATION AND LOGIC - 1 existing question updated
- Questions - USER INTERFACE - 1 existing questions updated
3/27/2020
- Questions - PROCESS AUTOMATION AND LOGIC - 3 new questions added
- Questions - TESTING, DEBUGGING AND DEPLOYMENT - 2 new questions added
- Questions - PROCESS AUTOMATION AND LOGIC - 4 existing questions updated
- Questions - USER INTERFACE - 1 existing questions updated
3/20/2020
- Study Guide - SALESFORCE FUNDAMENTALS - Toggle 1 - Updated content and format
- Study Guide - SALESFORCE FUNDAMENTALS - Toggle 2 - Updated content and format
- Study Guide - SALESFORCE FUNDAMENTALS - Toggle 3 - Updated content and format
- Study Guide - USER INTERFACE - Toggle 5 - Updated content and format
- Study Guide - USER INTERFACE - Toggle 6 - Updated content and format
- Study Guide - USER INTERFACE - Toggle 7 - Updated content and format
- Study Guide - USER INTERFACE - Toggle 8 - Updated content and format
3/13/2020
- Study Guide - DEBUGGING AND DEPLOYMENT - Toggle 1 - Updated content and format
- Study Guide - DEBUGGING AND DEPLOYMENT - Toggle 3 - Updated content and format
- Study Guide - TESTING, DEBUGGING AND DEPLOYMENT - Toggle 5 - Updated content and format
Platform Developer 2
05/29/2020
- Questions - INTEGRATION - 1 new question added
05/15/2020
- Questions - INTEGRATION - 1 new question added
- Questions - USER INTERFACE - 1 existing question updated
05/08/2020
- Questions - LOGIC AND PROCESS AUTOMATION - 2 new questions added
05/01/2020
- Questions - LOGIC AND PROCESS AUTOMATION - 1 new question added
4/24/2020
- Questions - LOGIC AND PROCESS AUTOMATION - 1 existing question updated
4/10/2020
- Questions - USER INTERFACE - 2 new questions added
- Questions - LOGIC AND PROCESS AUTOMATION - 1 new question added
- Questions - USER INTERFACE - 1 existing question updated
4/03/2020
- Questions - PERFORMANCE - 1 existing question updated
- Questions - TESTING - 1 existing question updated
Sales Cloud Consultant
05/29/2020
- Questions - SALES PRODUCTIVITY - 1 existing question updated
- Questions - MARKETING AND LEADS - 1 existing question updated
- Questions - SALES CLOUD ANALYTICS - 1 existing question updated
05/22/2020
- Questions - SALES PRODUCTIVITY - 1 new question added
- Questions - SALES CLOUD SOLUTION DESIGN - 4 existing questions updated
- Questions - SALES PRODUCTIVITY - 3 existing question updated
- Questions - MARKETING AND LEADS - 2 existing questions updated
- Questions - ACCOUNT AND CONTACT MANAGEMENT - 1 existing question updated
- Questions - INDUSTRY KNOWLEDGE - 1 existing question updated
05/15/2020
- Questions - SALES CLOUD SOLUTION DESIGN - 3 existing questions updated
- Questions - MARKETING AND LEADS - 2 existing questions updated
- Questions - INTEGRATION AND DATA MANAGEMENT - 1 existing question updated
- Questions - SALES PRODUCTIVITY - 1 existing question updated
- Questions - ACCOUNT AND CONTACT MANAGEMENT - 1 existing question updated
- Questions - INDUSTRY KNOWLEDGE - 1 existing question updated
- Questions - COMMUNITIES AND SITE MANAGEMENT - 1 existing question updated
- Questions - IMPLEMENTATION STRATEGIES - 1 existing question updated
05/08/2020
- Questions - ACCOUNT AND CONTACT MANAGEMENT - 1 existing question updated
- Questions - SALES CLOUD SOLUTION DESIGN - 1 existing question updated
- Questions - IMPLEMENTATION STRATEGIES - 2 existing questions updated
05/01/2020
- Questions - SALES PRODUCTIVITY - 1 existing question updated
4/24/2020
- Questions - SALES CLOUD ANALYTICS - 1 existing question updated
- Questions - CASE MANAGEMENT - 1 existing question updated
4/17/2020
- Questions - IMPLEMENTATION STRATEGIES - 2 existing questions updated
- Questions - OPPORTUNITY MANAGEMENT - 1 existing question updated
- Questions - SALES CLOUD SOLUTION DESIGN - 1 existing question updated
4/10/2020
- Questions - SERVICE CONSOLE - 1 new question added
- Questions - SALES CLOUD ANALYTICS - 3 existing questions updated
- Questions - INTEGRATION AND DATA MANAGEMENT - 1 existing question updated
- Questions - SALES PRODUCTIVITY - 1 existing question updated
- Questions - IMPLEMENTATION STRATEGIES - 1 existing question updated
- Questions - INDUSTRY KNOWLEDGE - 1 existing question updated
- Questions - SERVICE CLOUD SOLUTION DESIGN - 1 existing question updated
4/03/2020
- Questions - OPPORTUNITY MANAGEMENT - 6 existing questions updated
- Questions - SALES PRODUCTIVITY - 1 existing question updated
3/27/2020
- Questions - IMPLEMENTATION STRATEGIES - 7 existing questions updated
- Questions - INTEGRATION AND DATA MANAGEMENT - 1 existing question updated
Service Cloud Consultant
05/29/2020
- Questions - INTERACTION CHANNEL - 1 existing question updated
- Questions - SERVICE CONSOLE - 1 existing question updated
- Questions - IMPLEMENTATION STRATEGIES - 1 existing question updated
05/22/2020
- Questions - CASE MANAGEMENT - 1 new question added
- Questions - KNOWLEDGE MANAGEMENT - 1 existing question updated
05/08/2020
- Questions - INTERACTION CHANNELS - 1 existing question updated
4/17/2020
- Questions - INDUSTRY KNOWLEDGE - 6 existing questions updated
4/03/2020
- Questions - INTERACTION CHANNELS - 2 existing questions updated
- Questions - CASE MANAGEMENT - 1 existing question updated
Sharing and Visibility Designer
05/22/2020
- Questions - DECLARATIVE SHARING - 1 existing question updated
- Questions - PROGRAMMATIC SHARING - 2 new questions added
05/08/2020
- Questions - DECLARATIVE SHARING - 2 new questions added
- Questions - PROGRAMMATIC SHARING - 2 new questions added
- Questions - DECLARATIVE SHARING - 1 existing question updated
05/01/2020
- Questions - DECLARATIVE SHARING - 2 existing questions updated
4/17/2020
- Study Guide - PROGRAMMATIC SHARING - Programmatic Customization - Updated content and format
- Questions - DECLARATIVE SHARING - 2 new questions added
- Questions - DECLARATIVE SHARING - 1 existing question updated
4/10/2020
- Study Guide - DECLARATIVE SHARING - File Sharing - New objective added